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Ms A complained that Taff Housing Association had not taken appropriate steps to prevent smoke ingress into her home.
The Ombudsman recognised that Ms A had continued to report smoke ingress despite the action taken by the Association.
The Ombudsman sought and gained the Association’s agreement to within 8 weeks, undertaken a survey of the agreed areas and within 2 weeks of this, provide Ms A with the findings, and arrange further works if required.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202405560 | 14 Nov 2024 | Mr X complained that Taff Housing Association had failed to resolve numerous issues in his mother’s property, including damp and … | Resolved / Early Resolution |
| PSOW-202207416 | 04 May 2023 | Mr X complained that Taff Housing Association had failed to respond to his complaint regarding an alleged mould infestation at … | Resolved / Early Resolution |
| PSOW-202107204 | 06 May 2022 | Miss X complained about rent arrears accruing on her account with Taff Housing Association. The Ombudsman noted Miss X received … | Resolved / Early Resolution |
| PSOW-202108122 | 25 Apr 2022 | Miss X complained that despite complaining to the Association about water rate fees, the Association had yet to respond. The … | Resolved / Early Resolution |