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The Ombudsman found that the Council had failed to address Mr B’s questions in its response which caused him frustration and inconvenience. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr B for not addressing the questions and to provide a response that addresses all the questions within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |
| PSOW-202600235 | 12 Jun 2026 | Miss A complained to Cardiff Council about fly-tipping in the allotments by her house which is causing rats to appear … | Resolved / Early Resolution |
| PSOW-202507781 | 26 May 2026 | Mr C complained that Cardiff Council had not provided his son, A, with full-time education since he became looked after … | Resolved / Early Resolution |
| PSOW-202509986 | 15 May 2026 | Miss A complained to the Council about repairs that had not been completed and the lack of communication she had … | Resolved / Early Resolution |