Complaint about the care and treatment provided by the Health Board to the complainants son prior to his death. Also complained about the response provided by the Health Board to the formal complaint as this included the incorrect date of death and dates treatments received.
The Ombudsman decided that the Health Board had caused distress to the complainant due to the inaccurate information provided in its response to her complaint. The Ombudsman contacted the Health Board, which agreed to settle the complaint without an investigation. The Health Board agreed to issue an apology to the complainant for the distress caused by providing an inaccurate information in its response to her complaint and to provide a new and accurate response.
The complaint concerning the care and treatment provided to the complainants son was out of time and could not be considered for investigation.