Mr A complained about Cardiff Council’s response to Shared Regulatory Services (SRS) finding that a Multi-Use Games Area (MUGA) outside his property was causing a statutory noise nuisance. He also complained that the noise caused by the Council’s MUGA was having a substantial impact on his life.
The Ombudsman found that the Council had not responded appropriately to SRS’s conclusions and had not taken appropriate action to abate the statutory noise nuisance. The Ombudsman found that this caused frustration and inconvenience to Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to do the following: Within 4 weeks, the Council should: 1. Apologise to Mr A for not taking appropriate action following the SRS noise report and for not abating the statutory noise nuisance caused by the MUGA.
2. Offer Mr A £300 redress for the inconvenience caused.
Within 8 weeks, the Council should: 3. Take action to ensure that the statutory nuisance is abated.
8 weeks after this letter, the Council should: 4. If the statutory nuisance is not abated within that period, the Council should pay Mr A £75 per week for as long as the cause of the statutory nuisance remains.