Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Trivallis Report Date 10/01/2025 Case Against Trivallis Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202406673 Outcome Early resolution Ms A complained about delays in Trivallis undertaking repairs to her home. This included a delay in addressing an issue with the radiators at the property and also carrying out planned maintenance to the garden.
The Ombudsman found that Trivallis had been due to undertake the work to the radiators in December 2023, but the works did not go ahead. Following her complaint submission to the Ombudsman, Ms A reported further deterioration to the rear garden wall. She decided to settle the complaint without an investigation.
The Ombudsman contacted Trivallis and in resolution of Ms A’s complaint it agreed to, within1 week, commence the work on the radiators and the planned maintenance work to the front and rear garden. Additionally, within 2 weeks, to provide an apology and offer a sum of £100 to Ms A for the delay in undertaking works to the radiators.