Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202404997 Sector Local Government Category Social Care Assessment Decided 13 January 2025

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Care risk assessment failures

Full decision

Mrs A complained about the lack of response to her concerns regarding Continuing Healthcare (CHC) eligibility for her mother, Mrs B, from Powys County Council.

The Ombudsman said that the Council had not formally responded to Mrs A’s concerns.

The Ombudsman sought and gained the Council’s agreement to within 10 weeks, apologise to Mrs B for the lack of response to her complaint, contact her to set out the scope of her complaint and investigate and provide a formal response under its complaint’s procedure.

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Other decisions involving Powys County Council

Reference	Date	Summary	Outcome
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202511015	23 Apr 2026	Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about …	Resolved / Early Resolution
PSOW-202509752	10 Mar 2026	Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined …	Resolved / Early Resolution
PSOW-202501295	27 Jan 2026	Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold …	Resolved / Early Resolution

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