London Borough of Lambeth (202438366)
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202430695)
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202433813)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the property.
Newcastle City Council (202408433)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202440517)
The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.
Orbit Housing Association Limited (202431727)
The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of a porch leak. Response to the resident’s concerns about asbestos. Complaint handling.
Sandwell Metropolitan Borough Council (202425936)
The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, damp and mould. The resident’s report that her bathroom is unsafe. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Sandwell Metropolitan Borough Council (202440270)
The complaint is about:
Southern Housing (202325589)
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The Guinness Partnership Limited (202326468)
The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping
East Devon District Council (202434674)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
Homes Plus Limited (202439731)
The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.
Leeds City Council (202435783)
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.
London Borough of Croydon (202327945)
The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint.
London Borough of Hackney (202402638)
The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint.
London Borough of Hammersmith and Fulham (202438884)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
London & Quadrant Housing Trust (202348064)
The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202416505)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202408102)
The complaint is about the landlord’s handling of: The resident’s housing transfer application for a move on medical grounds. A safeguarding referral. The associated complaint.
Paragon Asra Housing Limited (202318346)
The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. The Ombudsman has also investigated the landlord’s complaints handling.
Peabody Trust (202344894)
The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s complaint.
Peabody Trust (202408674)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.
Peabody Trust (202438089)
The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and mould, excess dust, and excessive cold. The conduct and opinion of surveyors. Anti-Social Behaviour (ASB). We have also considered the landlord’s complaint handling.
Sandbourne Housing Association (202416101)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP).
Sandwell Metropolitan Borough Council (202436360)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Southern Housing (202333665)
The complaint is about the landlord’s handling of the sale of the property.
Sovereign Network Homes (202420358)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Wandle Housing Association Limited (202451140)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The resident’s report of a damaged sink.
Westward Housing Group Limited (202406785)
The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the associated damage to his belongings.
Your Housing Group Limited (202403889)
The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. Response to the resident’s complaint. Consideration of the resident’s vulnerabilities. Record keeping.
Golding Homes Limited (202333825)
The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a stage 2 response within 20 working days. The landlord’s compensation …
Hyde Housing Association Limited (202430074)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint.
Leicester City Council (202407619)
The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). Reports of suspected lodgers living at neighbouring properties. Associated complaint.
London Borough of Barnet (202410299)
This complaint is about the landlord’s response to repairs to the balcony door.
London Borough of Hackney (202404637)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days, and a stage 2 response within 20 working day. The landlord’s compensation policy …
London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Notting Hill Genesis (202404192)
The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint handling.
Onward Homes Limited (202419128)
The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint.
Beyond Housing Limited (202437783)
The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling.
A2Dominion Housing Group Limited (202342027)
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
Harlow District Council (202435429)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.
London & Quadrant Housing Trust (202422078)
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
Newlon Housing Trust (202401967)
The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.
Orbit Group Limited (202303362)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Orbit Group Limited (202419704)
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
Plus Dane Housing Limited (202425260)
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.
The Guinness Partnership Limited (202434704)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
Amplius Living (202415453)
The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the property’s storage heaters. Handling of repairs to the property’s garden gate and fence. Response to the resident’s request for a managed move. Complaint handling.
Arun District Council (202426223)
The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)