London Borough of Hackney (202344723)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hounslow (202435194)
The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of reports of damp and mould. handling of concerns about scaffolding at the property. complaint handling.
London Borough of Lambeth (202442249)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202432410)
The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his rent account, including interest and compensation. The resident’s reports that the landlord had not made reasonable adjustments. The resident’s reports that a member of staff had made inappropriate comments. The …
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
Manchester City Council (202440330)
The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of follow-on repairs. The landlord’s response to the resident’s reports about damp and mould in the bedroom and its handling of repairs to address a leak, damp, and mould in the …
Metropolitan Thames Valley Housing (MTV) (202326605)
The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with electrical sockets in the kitchen that were not working. Works …
Norwich City Council (202225439)
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
Notting Hill Genesis (202234288)
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202427550)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.
One Housing Group Limited (202425837)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
Peabody Trust (202323387)
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
Peabody Trust (202342462)
The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property and associated repairs. Repairs to balcony railings. Repairs and decoration to a bedroom ceiling. The associated complaint.
Somerset Council (202433641)
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.
Southern Housing (202410194)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor fans, loft insulation and gutters. The resident’s reports about the front door. The resident’s reports about leaks and repairs to the kitchen ceiling. The complaint.
Southern Housing (202435331)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process.
Southwark Council (202330730)
The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202432300)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of her neighbours using chemicals to kill weeds in communal areas.
Torus62 Limited (202432384)
The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.
WATMOS Community Homes (202438361)
The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs.
Bristol City Council (202441973)
The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202424212)
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.
Cobalt Housing Limited (202415788)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould. The resident’s reports of a roof leak. The replacement of the resident’s windows and doors. The resident’s reports of repairs needed to a concrete step. The resident’s reports of problems with the lighting.
Colchester City Council (202322371)
The complaint is about the landlord’s decision to request the resident to remove a conservatory.
Dacorum Borough Council (202332779)
The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.
Epping Forest District Council (202444384)
The resident’s complaint is about the landlord’s handling of damp and mould in the property.
GreenSquareAccord Limited (202442992)
The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.
Karibu Community Homes Limited (202423515)
The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.
London Borough of Hackney (202400786)
The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.
London Borough of Hackney (202427913)
The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202444538)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202407216)
The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.
London & Quadrant Housing Trust (202440293)
The complaint is about the landlord’s handling of the complaints about a roof leak.
Moat Homes Limited (202347837)
The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s concerns around the conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling.
Notting Hill Genesis (202405804)
The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391)
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her needing a kitchen replacement. How the out of hours team dealt with her request to remove a dead rat.
Sage Homes RP Limited (202444531)
REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sanctuary Housing Association (202326314)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202447232)
This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The resident’s reports of damp and mould and the associated repairs.
Sandwell Metropolitan Borough Council (202437379)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated remedial repairs. We have also investigated the landlord’s complaint handling.
Southern Housing (202421343)
The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202445587)
The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A faulty front door.
Southwark Council (202431570)
The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and associated repairs. the associated complaint.
Sovereign Network Group (202419125)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. Communal maintenance concerns.
The Guinness Partnership Limited (202331014)
The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.
Thirteen Housing Group Limited (202426134)
This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We have also considered the landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202333578)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.
A2Dominion Housing Group Limited (202427132)
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
Basildon Borough Council (202447527)
The complaint is about the landlord’s handling of repairs to flooring in the property.
London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)