London Borough of Camden Council (202419803)
The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Camden Council (202430722)
The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.
London Borough of Hackney (202315535)
The complaint is about the landlord’s handling of: Reports of smells, steam, noise, and fluff entering from a neighbouring property. Reports of damp. The complaint. The landlord operates a 2 stage complaints procedure. It says it will respond within 10 working days at stage 1 and 20 working days at …
London Borough of Hounslow (202315608)
The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Islington (202426388)
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without heating and hot water at the property.
London Borough of Islington (202432335)
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
London Borough of Lewisham (202415441)
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
London Borough of Lewisham (202415887)
The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling.
London Borough of Lewisham (202424526)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
London Borough of Lewisham (202437098)
The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s complaint.
London & Quadrant Housing Trust (202217681)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202416390)
The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service charge. Management fee. This investigation has also considered the redress the landlord offered for its handling of the associated formal complaint.
London & Quadrant Housing Trust (202418210)
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426203)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (202430881)
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication …
London & Quadrant Housing Trust (202431389)
The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, damp and mould. The landlord’s complaint handling.
London & Quadrant Housing Trust (202441876)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
London & Quadrant Housing Trust (202445604)
The complaint is about the landlord’s communications with the resident in relation to building safety.
Metropolitan Thames Valley Housing (MTV) (202330415)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated work. Kitchen, bathroom, window, and door replacements. Garden maintenance. Pest control. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202441975)
REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (202320998)
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her allocated parking space. We are also considering the landlord’s complaint handling.
Notting Hill Genesis (202405095)
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.
Notting Hill Genesis (202425027)
The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical safety issues. Temporary rehousing. We have also investigated the landlord’s complaint handling.
Onward Homes Limited (202317440)
The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned (major) works. A warning letter of unacceptable behaviour, sent to the resident. We have also considered the landlord’s complaint handling.
Peabody Trust (202445927)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of communal cleaning. Requests for improvements to the ventilation system. We have also considered the landlord’s: Complaint handling. Record keeping.
Places for People Group Limited (202438823)
The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Places for People Group Limited (202441700)
The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.
Poplar Housing And Regeneration Community Association Limited (202331942)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
Richmond Housing Partnership Limited (202445281)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling.
Sage Homes RP Limited (202444737)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen cupboard. Request for a management transfer. Reports of damage to her possessions. We have also investigated the landlord’s handling of the associated complaints.
Sanctuary Housing Association (202322712)
The complaint is about the landlord’s handling of: Lift repairs. Reports of anti-social behaviour.
Sanctuary Housing Association (202419673)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. An Occupational Therapist (OT) referral to assess the resident’s needs. The resident’s housing transfer. The associated complaint.
Sanctuary Housing Association (202450881)
The complaint is about the landlord’s handling of: Repairs to the resident’s storage heaters. Electrical costs due to the storage heaters not functioning. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a stage …
Sanctuary Housing Association (202451429)
The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The shower. The Ombudsman has investigated the landlord’s complaint handling.
Southern Housing (202439760)
The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s concerns about the condition of the property when let. The landlord’s handling of the resident’s complaint.
Southern Housing (202442436)
This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs.
Sovereign Network Group (202335064)
The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202317567)
The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent issues. Enquiry regarding a neighbour. We have also looked at how the landlord handled the complaint about its own complaint process as part of this investigation.
The Riverside Group Limited (202423021)
The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.
West Kent Housing Association (202327097)
The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s handling of the associated complaint.
Winchester City Council (202226500)
The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.
Aster Group Limited (202405025)
The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202431377)
The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and mould. Reports of belongings being damaged due to the damp and mould. Reports of issues with antisocial behaviour (ASB).
Greenoak Housing Association Limited (202422658)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
Leeds City Council (202430014)
The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.
London Borough of Croydon (202408427)
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
London Borough of Wandsworth (202429783)
The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.
London & Quadrant Housing Trust (202214684)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
London & Quadrant Housing Trust (202333129)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202434063)
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)