Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply …
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of his requests to replace his windows.
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have …
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.
The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
The complaint is about the landlord’s handling of: reports about a leak. the associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |