Peabody Trust (202421457)
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202429868)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
Sanctuary Housing Association (202422397)
The complaint is about the landlord’s handling of repairs to a defective toilet.
South Derbyshire District Council (202347884)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Southern Housing (202401999)
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
The Guinness Partnership Limited (202337438)
The complaint is about the landlord's handling of the resident’s reports of pests.
Wolverhampton City Council (202344654)
The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint
Epping Forest District Council (202444665)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.
London Borough of Lambeth (202334778)
The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.
London Borough of Tower Hamlets (202345104)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated complaint.
London Borough of Waltham Forest (202440600)
The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left in communal areas. Complaint handling.
London & Quadrant Housing Trust (202330012)
REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202341288)
The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342298)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.
London & Quadrant Housing Trust (202343946)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. Request to move due to overcrowding. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202344083)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.
Onward Homes Limited (202319139)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.
Orbit Housing Association Limited (202420907)
The complaint is about the landlord’s handling of repairs to the communal washing machines.
Paragon Asra Housing Limited (202325350)
The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.
Royal Borough Of Greenwich (202330963)
The complaint is about the landlord’s handling of the resident’s: Concerns about the temperature in her child’s bedroom. Housing Application We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202447865)
The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling.
Southend on Sea City Council (202347584)
The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.
Southern Housing (202325518)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
Southern Housing (202344402)
The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.
Clarion Housing Association Limited (202340685)
The complaint is about the landlord's removal of the resident’s belongings.
Clarion Housing Association Limited (202439386)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202447855)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438202)
The complaint is about the landlord’s handling of: Repairs including water damage, the windows, the bathroom, the kitchen units, and cracks on the outside of the property. Mice at the resident’s property.
London Borough of Newham (202445184)
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home.
London & Quadrant Housing Trust (202421619)
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
London & Quadrant Housing Trust (202422571)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint.
Oadby and Wigston Borough Council (202419658)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The landlord’s handling of the associated complaint.
One Manchester Limited (202415219)
The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and liability of charges. The resident’s query concerning his eligibility for an ECO4 grant. The resident’s concerns about his customer journey between September 2023 to April 2024. The resident’s Subject Access …
Peabody Trust (202211702)
The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as a result of these not being done, there has been an alleged issue with illegal parking and cars being abandoned.
Places for People Group Limited (202448602)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202337495)
REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Vivid Housing Limited (202442788)
The complaint is about the resident’s reports of floods affecting the property.
Yorkshire Housing Limited (202442850)
The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse.
Birmingham City Council (202418404)
The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.
Croydon Churches Housing Association Limited (202326263)
The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns regarding the legality of the Tenancy Agreement (TA). Request for a transfer to a larger property. Reports of repairs to the floorboards. Concern about the communication regarding the rent increase …
Kirklees Metropolitan Borough Council (202302163)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Islington (202421289)
The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query.
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
My Space Housing Solutions (202347604)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the landlord’s complaint handling.
North London Muslim Housing Association Limited (202219364)
This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.
Sanctuary Housing Association (202340788)
The complaint is about the landlord’s handling of the repairs to the resident’s shower.
Southern Housing (202320023)
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
St Mungo Community Housing Association (202401815)
The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The Riverside Group Limited (202329952)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)