Waverley Borough Council (202325369)
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202320456)
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Amplius Living (202321541)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a gas safety inspection.
Arun District Council (202449303)
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Aster Group Limited (202438674)
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
Bernicia Group (202422631)
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
Clarion Housing Association Limited (202340920)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of communal cleaning. Associated complaint.
Clarion Housing Association Limited (202444733)
The complaint is about the landlord’s response to the resident’s concerns about works completed in her property in April 2019. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202328159)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated complaint.
Gateway Housing Association Limited (202400771)
The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the resident. The resident’s concerns about the replacement of the …
Incommunities Limited (202444944)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
London Borough of Enfield (202416326)
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.
London Borough of Enfield (202438842)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Newham (202415069)
The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage to personal property. The Ombudsman has also decided to investigate the landlord’s complaint handling.
London Borough of Wandsworth (202337259)
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
London & Quadrant Housing Trust (202325759)
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202327844)
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202316527)
The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.
One Housing Group Limited (202347825)
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
Peabody Trust (202323130)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
Places for People Group Limited (202431114)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s requests for a kitchen replacement. Complaint handling.
Royal Borough Of Greenwich (202425589)
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202318542)
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202419490)
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Sanctuary Housing Association (202441504)
REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing (202413945)
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The Guinness Partnership Limited (202407989)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
Watford Community Housing Trust (202428513)
The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to be moved. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Abri Group Limited (202420324)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Amplius Living (202417094)
The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the associated complaint.
Housing 21 (202347346)
The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.
Leicester City Council (202340066)
This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
Leicester City Council (202443155)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202447207)
The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the kitchen too small for appliances. Request of a second entrance door key. Associated complaint.
London Borough of Lambeth (202402913)
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
London Borough of Wandsworth (202442912)
The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202400842)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202413317)
The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.
North West Leicestershire District Council (202419956)
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)