St Albans City and District Council (202418681)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stevenage Borough Council (202416582)
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
Stonewater Limited (202445844)
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s …
Clarion Housing Association Limited (202311901)
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202347323)
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Clarion Housing Association Limited (202444359)
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated complaint.
Curo Places Limited (202420836)
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Enfield (202332101)
The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London Borough of Lewisham (202422601)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202427886)
The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
MHS Homes Ltd (202342827)
The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.
Newlon Housing Trust (202401341)
The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (202328376)
The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.
Orbit Group Limited (202409476)
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Origin Housing Limited (202332476)
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Peabody Trust (202419837)
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202447372)
The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.
Southern Housing (202336383)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202422247)
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
Derby City Council (202424232)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
GreenSquareAccord Limited (202337417)
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
Hyde Housing Association Limited (202343866)
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
London & Quadrant Housing Trust (202445476)
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
Manchester City Council (202429704)
The complaint is about the landlord’s handling of roof repairs and damp and mould in the property. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202419691)
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
Royal Borough Of Greenwich (202431006)
The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202337196)
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
Southern Housing (202337233)
The complaint is about the landlord’s handling of repairs to the door entry and intercom systems at the resident’s block of flats.
Southwark Council (202348534)
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Southwark Council (202437404)
The complaint is about the landlord’s handling of the resident’s: request for his housing priority bidding band to be changed reports of damp and mould request for the carpet flooring in the property to be replaced with hard flooring We have also considered the landlord’s complaint handling.
Sovereign Network Group (202347376)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Sovereign Network Homes (202446672)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202441735)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint
Yorkshire Housing Limited (202422353)
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Your Housing Group Limited (202332667)
The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his building being left open at night.
Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Castle Point Borough Council (202305588)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.
Curo Places Limited (202335110)
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202417270)
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Kirklees Metropolitan Borough Council (202339693)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
Lewes District Council (202439550)
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202325010)
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202431911)
The complaint is about the landlord’s handling of: Repairs while the resident was temporarily moved out of the property, including the standard of work and damage caused by contractors. Reimbursing the resident for heating costs, including costs incurred while she was living in temporary accommodation. The resident’s request for wheelchair …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)