Metropolitan Thames Valley Housing (MTV) (202431081)
The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Midland Heart Limited (202307595)
The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB).
Newlon Housing Trust (202336954)
The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.
Octavia Housing (202323466)
The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202320553)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Peabody Trust (202400092)
The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.
Peabody Trust (202402094)
The complaint is about the landlord’s handling of fence repairs and associated costs.
Richmond Housing Partnership Limited (202452094)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202441297)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Sanctuary Housing Association (202449844)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.
Sandwell Metropolitan Borough Council (202439378)
The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.
Southern Housing (202432773)
The resident’s complaint is about the landlord’s handling of: Her reports of damp and mould. Her reports of security concerns including issues with the communal entrance door, the front door to her flat and a lack of CCTV. Her requests for a housing move.
Southwark Council (202324588)
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
Southwark Council (202422663)
The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.
Southwark Council (202445302)
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202346714)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
Thrive Homes Limited (202450757)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
Town and Country Housing (202447166)
The complaint is about the landlord’s handling of the resident’s defect reports.
Walsall Housing Group Limited (202110945)
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
Wandle Housing Association Limited (202420851)
The complaint is about the landlord's handling of reports about the condition of the communal bin area.
Yorkshire Housing Limited (202420725)
The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.
A2Dominion Housing Group Limited (202445847)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Birmingham City Council (202404739)
The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Bolton at Home Limited (202417311)
The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.
Canterbury City Council (202348393)
The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
Chelmer Housing Partnership Limited (202216566)
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.
Citizen Housing Group Limited (202344488)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
Clarion Housing Association Limited (202333655)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Reports of boiler repairs. Request for a kitchen renewal. Concerns about its handling of asbestos removal. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Gateshead Metropolitan Borough Council (202206014)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. Repairs to the front and rear doors and frames. Repairs …
GreenSquareAccord Limited (202422349)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
GreenSquareAccord Limited (202423276)
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
Incommunities Limited (202309239)
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
Irwell Valley Housing Association Limited (202420100)
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
Jigsaw Homes Group Limited (202422730)
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
Kingston upon Hull City Council (202451024)
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
London Borough of Harrow (202417193)
The complaint is about the landlord’s handling of the resident’s reports of:
London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202410312)
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s …
Metropolitan Thames Valley Housing (MTV) (202427991)
The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and contractors including: conduct whilst working in the property. taking photographs …
Norwich City Council (202440031)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Notting Hill Genesis (202448512)
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Peabody Trust (202225069)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
Peabody Trust (202319678)
The complaint is about the landlord’s handling of: A gas check appointment. The complaint. The landlord operated a 2 stage complaints process. It said it would log a new complaint within 5 working days. It would respond at stage 1 within 10 working days unless it needed an extension. It …
Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202422734)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202400437)
The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.
Southwark Council (202415988)
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)