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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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18 Dec 2023 Partial Maladministration Stonewater Limited (202115757) Case 202115757 · Information and data management REPORT COMPLAINT 202115757 Stonewater Limited 18 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2023 Maladministration Swan Housing Association Limited (202234533) Case 202234533 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home. 15 Dec 2023 Maladministration Clarion Housing Association Limited (202203929) Case 202203929 · Financial The complaint is about the landlord’s handling of the resident’s queries about his service charges. The Ombudsman has also considered … 15 Dec 2023 Maladministration Coastline Housing Limited (202202199) Case 202202199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: … 15 Dec 2023 Maladministration GreenSquareAccord Limited (202229616) Case 202229616 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a suspected carbon monoxide leak. The Ombudsman has … 15 Dec 2023 Partial Maladministration Home Group Limited (202203465) Case 202203465 · Financial This complaint is about: The level of compensation offered by the landlord following a wide range of repair, cleaning, communication, … 14 Dec 2023 Maladministration Clarion Housing Association Limited (202200962) Case 202200962 · Financial The complaint is about the landlord’s handling of the resident’s concerns: about service charges and that he is being charged … 14 Dec 2023 Maladministration Places for People Group Limited (202210881) Case 202210881 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint. 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 14 Dec 2023 Partial Maladministration Your Housing Limited (202207068) Case 202207068 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of leaks in the property. The residents decant and … 13 Dec 2023 Maladministration Home Group Limited (202225677) Case 202225677 · Managing Relations The complaint is about the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the … 13 Dec 2023 Maladministration Paragon Asra Housing Limited (202208013) Case 202208013 · Managing Relations The complaint is about the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. … 12 Dec 2023 Partial Maladministration Chelmer Housing Partnership Limited (202201298) Case 202201298 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report about the conduct of an employee. Report that the … 12 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202007763) Case 202007763 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Bathroom wall cracks, flaking paint and replacement of … 12 Dec 2023 Partial Maladministration Golding Homes Limited (202206194) Case 202206194 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of overflowing gutters. Response to the resident’s reports of … 11 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202118686) Case 202118686 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property when it was … 11 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202127257) Case 202127257 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of smoke ingress to her property. response to the … 11 Dec 2023 Reasonable Redress Torus62 Limited (202208222) Case 202208222 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 8 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202121443) Case 202121443 · Estate Management The complaint is about the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks … 8 Dec 2023 No Maladministration Nottingham City Homes Limited (202318636) Case 202318636 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported … 8 Dec 2023 Partial Maladministration Paragon Asra Housing Limited (202205137) Case 202205137 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen following a leak from the property located … 7 Dec 2023 Partial Maladministration Estuary Housing Association Limited (202205214) Case 202205214 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps … 7 Dec 2023 No Maladministration LiveWest Homes Limited (202216455) Case 202216455 · Occupancy Rights The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the … 7 Dec 2023 Maladministration Onward Homes Limited (202004708) Case 202004708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. 7 Dec 2023 No Maladministration Paragon Asra Housing Limited (202205293) Case 202205293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal … 7 Dec 2023 Partial Maladministration Platform Housing Group Limited (202118249) Case 202118249 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The … 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on … 6 Dec 2023 Partial Maladministration LiveWest Homes Limited (202120571) Case 202120571 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has also considered the landlord’s … 4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 4 Dec 2023 Partial Maladministration Incommunities Limited (202207367) Case 202207367 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Neighbours littering. A fence needing repair. Issues with … 4 Dec 2023 Maladministration Onward Homes Limited (202222960) Case 202222960 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling. 1 Dec 2023 Maladministration Clarion Housing Association Limited (202126500) Case 202126500 · Financial The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 1 Dec 2023 Maladministration Elim Housing Association Limited (202217527) Case 202217527 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of anti-social behaviour. 1 Dec 2023 Partial Maladministration Longhurst Group Limited (202124154) Case 202124154 · Information and data management The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 … 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202125633) Case 202125633 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to … 30 Nov 2023 Maladministration Connect Housing Association Limited (202207740) Case 202207740 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint. 30 Nov 2023 Partial Maladministration Cottsway Housing Association Limited (202123463) Case 202123463 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its … 30 Nov 2023 Reasonable Redress Habinteg Housing Association Limited (202201709) Case 202201709 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour. 30 Nov 2023 Reasonable Redress Homes Plus Limited (202222673) Case 202222673 · Old Property Condition migrated-2025 The complaint is about the time taken to prepare the property at the start of the tenancy. 30 Nov 2023 Maladministration Hyde Housing Association Limited (202205351) Case 202205351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Partial Maladministration LiveWest Homes Limited (202227289) Case 202227289 · Managing Relations The complaint is about: 30 Nov 2023 Partial Maladministration Moat Homes Limited (202202483) Case 202202483 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time … 30 Nov 2023 Maladministration One Manchester Limited (202016223) Case 202016223 · Managing Relations The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 30 Nov 2023 Partial Maladministration Onward Homes Limited (202128639) Case 202128639 · Estate Management The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The …