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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property. 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 1 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202106939) Case 202106939 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 1 Sep 2022 No Maladministration Trent & Dove Housing Limited (202123724) Case 202123724 · Managing Relations The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the … 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202009510) Case 202009510 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding … 31 Aug 2022 Partial Maladministration Peabody Trust (202112807) Case 202112807 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property … 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 31 Aug 2022 Partial Maladministration Stoke-on-Trent City Council (202113456) Case 202113456 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift … 31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 31 Aug 2022 No Maladministration Vivid Housing Limited (202104383) Case 202104383 · Estate Management The complaint concerns how the landlord allocated the parking bays for the resident’s property. 30 Aug 2022 Maladministration Birmingham City Council (202011026) Case 202011026 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 30 Aug 2022 Partial Maladministration Soho Housing Association Limited (202111856) Case 202111856 · Financial The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the … 26 Aug 2022 Partial Maladministration Lambeth Council (202108805) Case 202108805 · Managing Relations The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s … 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 26 Aug 2022 No Maladministration The Cambridge Housing Society Limited (202125794) Case 202125794 · Moving/Buying/Selling Home The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord … 25 Aug 2022 Partial Maladministration Stafford & Rural Homes (202110240) Case 202110240 · Managing Relations This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s … 24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 24 Aug 2022 Maladministration The Riverside Group Limited (202110871) Case 202110871 · Managing Relations The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling … 24 Aug 2022 No Maladministration Town and Country Housing (202108830) Case 202108830 · Old Property Condition migrated-2025 This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202109799) Case 202109799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202115349) Case 202115349 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint … 23 Aug 2022 Maladministration Haringey Council (202107523) Case 202107523 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its … 23 Aug 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202112342) Case 202112342 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the … 22 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202101814) Case 202101814 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property … 22 Aug 2022 Partial Maladministration Richmondshire District Council (202104410) Case 202104410 · Old Property Condition migrated-2025 This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January … 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 19 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202005143) Case 202005143 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 18 Aug 2022 Partial Maladministration Wolverhampton City Council (202113087) Case 202113087 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the … 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a …