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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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2 Oct 2022 No Maladministration Ashfield District Council (202200028) Case 202200028 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property. 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 30 Sep 2022 No Maladministration Notting Hill Genesis (202113786) Case 202113786 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling … 30 Sep 2022 Partial Maladministration Onward Homes Limited (202013668) Case 202013668 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to … 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 29 Sep 2022 Maladministration Hammersmith and Fulham Council (202112783) Case 202112783 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s move following a fire at her property. 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 29 Sep 2022 Partial Maladministration Notting Hill Genesis (NHG) (202108980) Case 202108980 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling. 29 Sep 2022 No Maladministration Sovereign Network Homes (202015554) Case 202015554 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the … 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 28 Sep 2022 Partial Maladministration Lambeth Council (201907909) Case 201907909 · Financial The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to … 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 27 Sep 2022 No Maladministration Yorkshire Housing Limited (202200611) Case 202200611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in … 26 Sep 2022 No Maladministration Citizen Housing (202112942) Case 202112942 · Old Property Condition migrated-2025 The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas … 26 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202109537) Case 202109537 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in … 26 Sep 2022 Maladministration Optivo (202202109) Case 202202109 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. … 26 Sep 2022 Partial Maladministration Places for People Homes Limited (202012396) Case 202012396 · Managing Relations The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the … 26 Sep 2022 Maladministration Tower Hamlets Homes (202127767) Case 202127767 · Estate Management The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property … 26 Sep 2022 Maladministration Tower Hamlets Homes (202204027) Case 202204027 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property. 23 Sep 2022 No Maladministration Castles & Coasts Housing Association Limited (202116974) Case 202116974 · Estate Management The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 23 Sep 2022 Partial Maladministration Midland Heart Limited (202200019) Case 202200019 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her … 23 Sep 2022 No Maladministration Plus Dane Housing Limited (202126563) Case 202126563 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs. 22 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202107518) Case 202107518 · Financial The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property … 22 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202112107) Case 202112107 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the … 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Anchor Hanover Group (202202623) Case 202202623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 Partial Maladministration Livv Housing Group (202125700) Case 202125700 · Old Property Condition migrated-2025 The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled …