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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 27 Oct 2022 No Maladministration LiveWest Homes Limited (202106206) Case 202106206 · Managing Relations The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request … 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 27 Oct 2022 Partial Maladministration Southampton City Council (202100164) Case 202100164 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request … 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 21 Oct 2022 Maladministration Believe Housing Limited (202123042) Case 202123042 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Partial Maladministration East Devon District Council (202012631) Case 202012631 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, … 21 Oct 2022 Reasonable Redress Metropolitan Thames Valley Housing (202203723) Case 202203723 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property. 21 Oct 2022 Maladministration Paragon Asra Housing Limited (202004419) Case 202004419 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the … 21 Oct 2022 No Maladministration The Guinness Partnership Limited (202113202) Case 202113202 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property move. 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 Maladministration Sovereign Living Limited (202101792) Case 202101792 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the … 20 Oct 2022 No Maladministration Victory Housing Trust (202205475) Case 202205475 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and … 19 Oct 2022 Maladministration Tower Hamlets Homes (202204302) Case 202204302 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property. 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues … 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 14 Oct 2022 No Maladministration Incommunities Limited (202104446) Case 202104446 · Old Property Condition migrated-2025 The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the … 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 6 Oct 2022 No Maladministration Clarion Housing Association Limited (202121725) Case 202121725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property. 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 5 Oct 2022 No Maladministration Royal Borough of Kensington and Chelsea (202010924) Case 202010924 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage … 4 Oct 2022 No Maladministration Torus62 Limited (202120233) Case 202120233 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed … 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.