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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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17 Aug 2022 Reasonable Redress Notting Hill Genesis (202105526) Case 202105526 · Managing Relations This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports … 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 17 Aug 2022 Partial Maladministration Vivid Housing Limited (202120265) Case 202120265 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed … 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 16 Aug 2022 Partial Maladministration Catalyst Housing Limited (202114965) Case 202114965 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 16 Aug 2022 Maladministration Peabody Trust (202016218) Case 202016218 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of … 16 Aug 2022 Maladministration Southwark Council (202118163) Case 202118163 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in … 16 Aug 2022 Maladministration The Riverside Group Limited (202113445) Case 202113445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 15 Aug 2022 Partial Maladministration Town and Country Housing (202121309) Case 202121309 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being … 12 Aug 2022 Maladministration A2Dominion Housing Group Limited (202111942) Case 202111942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. … 12 Aug 2022 Maladministration Leeds City Council (202106197) Case 202106197 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint … 12 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202103674) Case 202103674 · ASB/Abuse/Nuisance This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling … 12 Aug 2022 Maladministration Shepherds Bush Housing Association Limited (202106094) Case 202106094 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. … 11 Aug 2022 Maladministration Charnwood Borough Council (202111440) Case 202111440 · Managing Relations The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the … 11 Aug 2022 Partial Maladministration Citizen Housing (202125268) Case 202125268 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the … 11 Aug 2022 Partial Maladministration Croydon Churches Housing Association Limited (202006660) Case 202006660 · Managing Relations The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including … 11 Aug 2022 Partial Maladministration Two Rivers Housing (202127014) Case 202127014 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in … 11 Aug 2022 Maladministration Vivid Housing Limited (202124450) Case 202124450 · Estate Management The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property. 10 Aug 2022 Reasonable Redress Islington Council (202016425) Case 202016425 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 10 Aug 2022 No Maladministration Vivid Housing Limited (202125975) Case 202125975 · Managing Relations The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy … 9 Aug 2022 Maladministration East Devon District Council (202113709) Case 202113709 · Managing Relations The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint. 9 Aug 2022 Maladministration Great Places Housing Association (202122850) Case 202122850 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and … 9 Aug 2022 Partial Maladministration Lambeth Council (202002809) Case 202002809 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows … 8 Aug 2022 Maladministration The Guinness Partnership Limited (202124928) Case 202124928 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property. 5 Aug 2022 Maladministration Hammersmith and Fulham Council (202109186) Case 202109186 · Managing Relations The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the … 4 Aug 2022 No Maladministration Notting Hill Genesis (202005440) Case 202005440 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. … 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 3 Aug 2022 Maladministration Leeds City Council (202116723) Case 202116723 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property. 3 Aug 2022 Maladministration Tower Hamlets Homes (202122790) Case 202122790 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his … 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal … 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 1 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202012550) Case 202012550 · Managing Relations The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion … 1 Aug 2022 Partial Maladministration Westminster City Council (202111322) Case 202111322 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint. 29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 Partial Maladministration Southern Housing Group Limited (202107232) Case 202107232 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; … 29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 27 Jul 2022 Partial Maladministration Optivo (202101144) Case 202101144 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe … 26 Jul 2022 Partial Maladministration Karbon Homes Limited (202113542) Case 202113542 · Estate Management The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the … 26 Jul 2022 Maladministration Leeds City Council (202105184) Case 202105184 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.