Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property. 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Partial Maladministration Camden Council (202101751) Case 202101751 · Financial The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Maladministration Cross Keys Homes Limited (202015692) Case 202015692 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs … 18 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202112817) Case 202112817 · Managing Relations The complaint concerns: the conduct of the landlord’s staff in relation to the resident’s request to move to another property. … 18 Jul 2022 Partial Maladministration Onward Homes Limited (202118782) Case 202118782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a … 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 15 Jul 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202109191) Case 202109191 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling … 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 12 Jul 2022 No Maladministration Metropolitan Thames Valley Housing (202125396) Case 202125396 · Old Property Condition migrated-2025 The complaint is about the length of time that the landlord took to restore power to the resident’s property and … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property. 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 11 Jul 2022 Maladministration A2Dominion Housing Group Limited (202123950) Case 202123950 · Estate Management The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property. 11 Jul 2022 Maladministration Brentwood Borough Council (202122844) Case 202122844 · Old Property Condition migrated-2025 The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 11 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202123772) Case 202123772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. … 8 Jul 2022 Partial Maladministration Home Group Limited (202006072) Case 202006072 · Managing Relations The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints … 8 Jul 2022 Partial Maladministration Livv Housing Group (202113384) Case 202113384 · Managing Relations This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 1 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202016783) Case 202016783 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling … 30 Jun 2022 Maladministration Birmingham City Council (202101431) Case 202101431 · Information and data management The complaint is about the landlord’s response to the resident’s reports of disrepair at her property. 30 Jun 2022 Maladministration Hammersmith and Fulham Council (202109138) Case 202109138 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to … 30 Jun 2022 Maladministration LiveWest Homes Limited (202112164) Case 202112164 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to … 30 Jun 2022 No Maladministration Magenta Living (202125210) Case 202125210 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of a leak into his property. 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 30 Jun 2022 Maladministration Notting Hill Genesis (202011089) Case 202011089 · Managing Relations The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 30 Jun 2022 Maladministration Southwark Council (202114064) Case 202114064 · Managing Relations The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property …