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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Jan 2024 Maladministration GreenSquareAccord Limited (202227249) Case 202227249 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also … 30 Jan 2024 Maladministration GreenSquareAccord Limited (202304099) Case 202304099 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident … 30 Jan 2024 Partial Maladministration GreenSquareAccord Limited (202306233) Case 202306233 · Managing Relations The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the … 30 Jan 2024 Maladministration Hyde Housing Association Limited (202226622) Case 202226622 · Information and data management The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the … 30 Jan 2024 No Maladministration Irwell Valley Housing Association Limited (202217489) Case 202217489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202125527) Case 202125527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202210335) Case 202210335 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 30 Jan 2024 Partial Maladministration Regenda Limited (202210503) Case 202210503 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a broken boiler including no heating and no … 30 Jan 2024 Maladministration The Guinness Partnership Limited (202221769) Case 202221769 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up … 29 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202127420) Case 202127420 · Managing Relations The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and … 29 Jan 2024 Maladministration Clarion Housing Association Limited (202207661) Case 202207661 · Financial REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2024 Partial Maladministration Home Group Limited (202208660) Case 202208660 · ASB/Abuse/Nuisance REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2024 Partial Maladministration Homes Plus Limited (202215123) Case 202215123 · Managing Relations The complaint is about: The condition of the property at the start of the resident’s tenancy, and how the subsequent … 29 Jan 2024 Maladministration Stonewater Limited (202208609) Case 202208609 · Managing Relations The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint. 29 Jan 2024 Maladministration Wandle Housing Association Limited (202212795) Case 202212795 · Managing Relations The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated. 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and … 28 Jan 2024 Partial Maladministration Beyond Housing Limited (202208513) Case 202208513 · Managing Relations The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman … 26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202207040) Case 202207040 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202303564) Case 202303564 · Estate Management The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated … 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Sage Housing Limited (202210088) Case 202210088 · Managing Relations The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 25 Jan 2024 No Maladministration Calico Homes Limited (202212335) Case 202212335 · Managing Relations The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The … 25 Jan 2024 No Maladministration Chelmer Housing Partnership Limited (202218904) Case 202218904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of … 25 Jan 2024 Maladministration Habinteg Housing Association Limited (202214063) Case 202214063 · Managing Relations The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Partial Maladministration One Vision Housing Limited (202213117) Case 202213117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 24 Jan 2024 Maladministration Bolton at Home Limited (202225369) Case 202225369 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has … 24 Jan 2024 Maladministration Clarion Housing Association Limited (202212152) Case 202212152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated. 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their … 24 Jan 2024 Maladministration Hyde Housing Association Limited (202213207) Case 202213207 · Managing Relations This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint. 24 Jan 2024 Partial Maladministration Worthing Homes Limited (202123822) Case 202123822 · Managing Relations The complaint is about the landlord’s handling of: the repairs at the property; the resident’s request for a shower that … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202208080) Case 202208080 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202224047) Case 202224047 · Managing Relations The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint … 23 Jan 2024 Maladministration First Choice Homes Oldham Limited (202108369) Case 202108369 · Managing Relations The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s … 23 Jan 2024 Maladministration Origin Housing Limited (202208035) Case 202208035 · ASB/Abuse/Nuisance The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling. 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 22 Jan 2024 Maladministration Clarion Housing Association Limited (202222531) Case 202222531 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling …