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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Aug 2023 Maladministration Stroud District Council (202207879) Case 202207879 · Managing Relations This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided … 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 31 Aug 2023 Maladministration Trent & Dove Housing Limited (202204417) Case 202204417 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Partial Maladministration Havering Council (202200548) Case 202200548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due … 30 Aug 2023 Maladministration Onward Homes Limited (202122213) Case 202122213 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the … 30 Aug 2023 Partial Maladministration Optivo (now Southern Housing) (202225263) Case 202225263 · Information and data management The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that … 30 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202114993) Case 202114993 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s … 30 Aug 2023 Partial Maladministration Sanctuary Housing Association (202111250) Case 202111250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a … 30 Aug 2023 No Maladministration The Abbeyfield Society (202127722) Case 202127722 · Abbeyfield The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift … 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 29 Aug 2023 Partial Maladministration Leicester City Council (202107822) Case 202107822 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 29 Aug 2023 Partial Maladministration Wandsworth Council (202115911) Case 202115911 · ASB/Abuse/Nuisance The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation … 25 Aug 2023 Reasonable Redress Accent Housing Limited (202221854) Case 202221854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her … 25 Aug 2023 Maladministration Bromsgrove District Housing Trust Limited (202200932) Case 202200932 · Financial The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of … 24 Aug 2023 Maladministration Birmingham City Council (202217143) Case 202217143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for … 24 Aug 2023 Outside Jurisdiction City of London Corporation (202119697) Case 202119697 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response … 24 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221313) Case 202221313 · Managing Relations The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in … 24 Aug 2023 Reasonable Redress Peabody Trust (202215428) Case 202215428 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and … 24 Aug 2023 Reasonable Redress Peabody Trust (202215468) Case 202215468 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence … 24 Aug 2023 Maladministration Waltham Forest Council (202125120) Case 202125120 · Managing Relations The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and … 23 Aug 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202107969) Case 202107969 · Managing Relations The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room … 23 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202214808) Case 202214808 · Information and data management The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at … 22 Aug 2023 Maladministration Clarion Housing Association Limited (202211593) Case 202211593 · Information and data management The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also … 22 Aug 2023 No Maladministration Sanctuary Housing Association (202214318) Case 202214318 · Financial The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s … 22 Aug 2023 Maladministration The Guinness Partnership Limited (202211533) Case 202211533 · Moving/Buying/Selling Home The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death. 22 Aug 2023 Partial Maladministration The Riverside Group Limited (202223877) Case 202223877 · Financial The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of … 21 Aug 2023 Maladministration London Borough of Redbridge (202223569) Case 202223569 · Managing Relations The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the … 21 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202014457) Case 202014457 · Information and data management This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record … 21 Aug 2023 Partial Maladministration Royal Borough Of Greenwich (202219125) Case 202219125 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold … 21 Aug 2023 Partial Maladministration Tower Hamlets Community Housing (202116245) Case 202116245 · Managing Relations The complaint is about: The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. … 21 Aug 2023 Maladministration Wandle Housing Association Limited (202219681) Case 202219681 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in … 18 Aug 2023 Partial Maladministration Birmingham City Council (202125140) Case 202125140 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. … 18 Aug 2023 Maladministration Hammersmith and Fulham Council (202221125) Case 202221125 · Financial The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his … 18 Aug 2023 Maladministration Westminster City Council (202202872) Case 202202872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, … 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (201614786) Case 201614786 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (202121687) Case 202121687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the … 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 16 Aug 2023 Partial Maladministration Wandsworth Council (202200519) Case 202200519 · Managing Relations The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on … 15 Aug 2023 Severe Maladministration Islington Council (202122382) Case 202122382 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and … 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to … 14 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202120227) Case 202120227 · Financial The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 … 14 Aug 2023 Partial Maladministration Gentoo Group Limited (202218195) Case 202218195 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint. 14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a …