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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 11 Aug 2023 Severe Maladministration Clarion Housing Association Limited (202121016) Case 202121016 · Old Property Condition categories The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property. 11 Aug 2023 Partial Maladministration Hightown Housing Association Limited (202121975) Case 202121975 · Managing Relations The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of … 10 Aug 2023 Partial Maladministration Aster Group Limited (202214054) Case 202214054 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould … 10 Aug 2023 Partial Maladministration Midland Heart Limited (202125636) Case 202125636 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response … 9 Aug 2023 Partial Maladministration Anchor Hanover Group (202210054) Case 202210054 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the … 9 Aug 2023 Partial Maladministration Hackney Council (202112672) Case 202112672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 9 Aug 2023 Maladministration Harlow District Council (202222305) Case 202222305 · Information and data management The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint … 9 Aug 2023 Maladministration Lambeth Council (202114942) Case 202114942 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 8 Aug 2023 No Maladministration Tower Hamlets Homes (202216444) Case 202216444 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property. 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 7 Aug 2023 Maladministration Paragon Asra Housing Limited (202120242) Case 202120242 · Managing Relations The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and … 7 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202216669) Case 202216669 · Managing Relations The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the … 4 Aug 2023 Partial Maladministration Birmingham City Council (202111745) Case 202111745 · Managing Relations The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint. 3 Aug 2023 Partial Maladministration Babergh District Council (202208598) Case 202208598 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint … 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 3 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (201906471) Case 201906471 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of … 3 Aug 2023 Maladministration The Riverside Group Of Companies Ltd (202200076) Case 202200076 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 Maladministration Hyde Housing Association Limited (202117735) Case 202117735 · Old Complaints Handling categories The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint. 2 Aug 2023 Maladministration Sovereign Housing Association Limited (202210706) Case 202210706 · Managing Relations The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. … 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 1 Aug 2023 Maladministration Guinness Housing Association Limited (202122779) Case 202122779 · Managing Relations The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The … 1 Aug 2023 No Maladministration Mid Devon District Council (202217986) Case 202217986 · Old Property Condition migrated-2025 The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property. 1 Aug 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119899) Case 202119899 · Old Property Condition migrated-2025 The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the … 31 Jul 2023 Maladministration Birmingham City Council (202113968) Case 202113968 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at … 31 Jul 2023 Partial Maladministration Citizen Housing (202115328) Case 202115328 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 31 Jul 2023 Partial Maladministration ForHousing Limited (202121688) Case 202121688 · Estate Management The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in … 31 Jul 2023 Severe Maladministration Gateshead Metropolitan Borough Council (202217072) Case 202217072 · Information and data management The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping. 31 Jul 2023 Maladministration Hammersmith and Fulham Council (202104647) Case 202104647 · Managing Relations The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint. 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint. 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 Partial Maladministration Milton Keynes City Council (202107671) Case 202107671 · Managing Relations The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the … 31 Jul 2023 Partial Maladministration Nottingham City Council (202007047) Case 202007047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports … 31 Jul 2023 Maladministration Notting Hill Genesis (NHG) (201909344) Case 201909344 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of … 31 Jul 2023 Maladministration Octavia Housing (202108938) Case 202108938 · Managing Relations The complaint is about: The landlord’s handling of leaks into the resident’s property from the flat above. The landlord’s handling … 31 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202116346) Case 202116346 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The … 31 Jul 2023 Partial Maladministration Peabody Trust (202117790) Case 202117790 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling … 31 Jul 2023 Maladministration Sanctuary Housing Association (201914678) Case 201914678 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 31 Jul 2023 Maladministration Southern Housing (201911202) Case 201911202 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has …