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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the … 13 Sep 2023 Maladministration Westminster City Council (202121910) Case 202121910 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also … 12 Sep 2023 Severe Maladministration Birmingham City Council (202125701) Case 202125701 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat … 12 Sep 2023 Maladministration Camden Council (202115731) Case 202115731 · Managing Relations The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 11 Sep 2023 Maladministration Torus62 Limited (202224234) Case 202224234 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; … 11 Sep 2023 Maladministration Wolverhampton City Council (202212988) Case 202212988 · Managing Relations The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a … 8 Sep 2023 Maladministration Birmingham City Council (202122577) Case 202122577 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. … 8 Sep 2023 Maladministration Hammersmith and Fulham Council (202203481) Case 202203481 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property. 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Sandwell Metropolitan Borough Council (202212103) Case 202212103 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint … 8 Sep 2023 Partial Maladministration Settle Group (202207221) Case 202207221 · Estate Management The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to … 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 8 Sep 2023 Maladministration Tower Hamlets Homes (202217228) Case 202217228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property. 8 Sep 2023 Reasonable Redress Yorkshire Housing Limited (202201531) Case 202201531 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build … 7 Sep 2023 Outside Jurisdiction Birmingham City Council (202122370) Case 202122370 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property. 7 Sep 2023 Severe Maladministration Hexagon Housing Association Limited (202125894) Case 202125894 · Information and data management The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to … 7 Sep 2023 Partial Maladministration Home Group Limited (202203099) Case 202203099 · Managing Relations The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the … 6 Sep 2023 Partial Maladministration Newcastle City Council (202219798) Case 202219798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to … 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 5 Sep 2023 Maladministration Lambeth Council (202208047) Case 202208047 · Managing Relations The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing … 5 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215520) Case 202215520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including … 5 Sep 2023 Maladministration Peabody Trust (202120342) Case 202120342 · Information and data management The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management … 5 Sep 2023 Partial Maladministration Regenda Limited (202113848) Case 202113848 · Managing Relations The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice. Handling … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 5 Sep 2023 Partial Maladministration Tower Hamlets Council (202221997) Case 202221997 · Managing Relations This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Birmingham City Council (202204184) Case 202204184 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to … 31 Aug 2023 Maladministration Christian Action (Enfield) Housing Association Limited (202211405) Case 202211405 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 No Maladministration Golding Homes Limited (202217726) Case 202217726 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202121460) Case 202121460 · Estate Management The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded … 31 Aug 2023 Partial Maladministration Hammersmith and Fulham Council (202222638) Case 202222638 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 31 Aug 2023 Partial Maladministration One Manchester Limited (201910630) Case 201910630 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact … 31 Aug 2023 Reasonable Redress Optivo (now Southern Housing) (202215116) Case 202215116 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for … 31 Aug 2023 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202123467) Case 202123467 · Managing Relations The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. …