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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the … 29 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202223594) Case 202223594 · Financial The complaint is about the landlord’s management and handling of: Repairs to address a roof leak and damp and mould … 29 Sep 2023 Maladministration Peabody Trust (202122409) Case 202122409 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at … 29 Sep 2023 Partial Maladministration Sanctuary Housing Association (202010886) Case 202010886 · ASB/Abuse/Nuisance The landlord’s handling of: The resident’s report of a leak at the property. The resident’s reports of window disrepair. The … 28 Sep 2023 Partial Maladministration Aster Group Limited (202223235) Case 202223235 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the … 28 Sep 2023 Partial Maladministration Dartford Borough Council (202303482) Case 202303482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell … 28 Sep 2023 Maladministration Hammersmith and Fulham Council (202218030) Case 202218030 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of compensation … 28 Sep 2023 Partial Maladministration Incommunities Limited (202104089) Case 202104089 · Estate Management The complaint is about the landlord’s response to: The resident’s request that it fence off the land outside the property … 28 Sep 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202128246) Case 202128246 · Moving/Buying/Selling Home The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to … 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Partial Maladministration Waverley Borough Council (202219548) Case 202219548 · Managing Relations The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the … 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Maladministration Camden Council (202204295) Case 202204295 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling. 27 Sep 2023 Partial Maladministration London Borough of Croydon (202204220) Case 202204220 · Health and Safety (inc. building safety) The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response … 27 Sep 2023 No Maladministration North Tyneside Council (202122001) Case 202122001 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of … 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Partial Maladministration Origin Housing Limited (202121339) Case 202121339 · Estate Management The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve … 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Southwark Council (202223453) Case 202223453 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property. 27 Sep 2023 Maladministration Watford Community Housing Trust (202120555) Case 202120555 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling. 26 Sep 2023 Maladministration Islington Council (202118263) Case 202118263 · Managing Relations The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to … 26 Sep 2023 Maladministration London Borough of Ealing (202221355) Case 202221355 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the … 26 Sep 2023 Partial Maladministration Peabody Trust (202117274) Case 202117274 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 26 Sep 2023 Maladministration Stoke-on-Trent City Council (202222040) Case 202222040 · Managing Relations The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. … 25 Sep 2023 Maladministration One Vision Housing Limited (202205703) Case 202205703 · Estate Management The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building … 25 Sep 2023 Maladministration Royal Borough Of Greenwich (202225827) Case 202225827 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 22 Sep 2023 Maladministration Lambeth Council (202204121) Case 202204121 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary … 21 Sep 2023 Partial Maladministration Camden Council (202106293) Case 202106293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202109843) Case 202109843 · Financial This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202116366) Case 202116366 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. … 21 Sep 2023 Maladministration West Kent Housing Association (202117684) Case 202117684 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 20 Sep 2023 Maladministration East End Homes Limited (202014929) Case 202014929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The … 20 Sep 2023 No Maladministration Notting Hill Genesis (NHG) (202217131) Case 202217131 · Estate Management The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response … 20 Sep 2023 Maladministration Peabody Trust (202118747) Case 202118747 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 19 Sep 2023 Maladministration Birmingham City Council (202204968) Case 202204968 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint. 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Partial Maladministration Peabody Trust (202108894) Case 202108894 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the … 19 Sep 2023 Partial Maladministration Sage Housing Limited (202221052) Case 202221052 · Managing Relations The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request … 19 Sep 2023 Reasonable Redress Sovereign Network Homes (202220507) Case 202220507 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property. 15 Sep 2023 Partial Maladministration East Devon District Council (202208180) Case 202208180 · Estate Management The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and … 15 Sep 2023 Maladministration Eastlight Community Homes Limited (202215689) Case 202215689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Partial Maladministration Stonewater Limited (202116666) Case 202116666 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s … 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.