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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 31 Jul 2023 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108049) Case 202108049 · Financial The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the … 31 Jul 2023 Maladministration Torus62 Limited (202231139) Case 202231139 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The … 31 Jul 2023 Partial Maladministration Wandsworth Council (202127810) Case 202127810 · Financial The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to … 30 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202219520) Case 202219520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak. 29 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202208944) Case 202208944 · Managing Relations The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the … 28 Jul 2023 Partial Maladministration Bromford Housing Group Limited (202125691) Case 202125691 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 28 Jul 2023 Partial Maladministration Lambeth Council (202203038) Case 202203038 · Financial This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How … 28 Jul 2023 Maladministration Leeds City Council (202207559) Case 202207559 · Information and data management The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint … 28 Jul 2023 Partial Maladministration Sanctuary Housing Association (202207260) Case 202207260 · Estate Management The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her … 28 Jul 2023 Maladministration Southern Housing (202107977) Case 202107977 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property and upgrades at the property. This Service has … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Partial Maladministration South Liverpool Homes Limited (202221149) Case 202221149 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling … 28 Jul 2023 Maladministration The Guinness Partnership Limited (202119405) Case 202119405 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the … 27 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202216676) Case 202216676 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint. 27 Jul 2023 Maladministration Hackney Council (202204992) Case 202204992 · Managing Relations The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs … 27 Jul 2023 Partial Maladministration LiveWest Homes Limited (202209620) Case 202209620 · Managing Relations The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s … 27 Jul 2023 Maladministration LiveWest Homes Limited (202215464) Case 202215464 · Old Property Condition migrated-2025 The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property … 27 Jul 2023 Maladministration London Borough of Croydon (202204778) Case 202204778 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to … 27 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202218016) Case 202218016 · Managing Relations The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The … 27 Jul 2023 Maladministration Swan Housing Association Limited (202207036) Case 202207036 · Managing Relations The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also … 27 Jul 2023 Maladministration Tower Hamlets Homes (202217568) Case 202217568 · Managing Relations The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. … 26 Jul 2023 Maladministration Hammersmith and Fulham Council (202221764) Case 202221764 · Managing Relations The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows … 25 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202205997) Case 202205997 · Managing Relations This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request … 25 Jul 2023 Maladministration Havering Council (202112338) Case 202112338 · Managing Relations The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling. 25 Jul 2023 No Maladministration Lambeth Council (202111576) Case 202111576 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property. 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Maladministration Southwark Council (202127984) Case 202127984 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the … 25 Jul 2023 Maladministration The Riverside Group Limited (202219380) Case 202219380 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for upgrades to her property. 24 Jul 2023 Maladministration Hyde Housing Association Limited (202206474) Case 202206474 · Managing Relations The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 24 Jul 2023 Maladministration Tower Hamlets Homes (202215949) Case 202215949 · Managing Relations The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of … 24 Jul 2023 No Maladministration Vivid Housing Limited (202211143) Case 202211143 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property. 21 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202123207) Case 202123207 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated … 21 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202109735) Case 202109735 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns … 21 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202214922) Case 202214922 · Managing Relations The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak … 20 Jul 2023 Maladministration A2Dominion Housing Group Limited (201905450) Case 201905450 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal … 20 Jul 2023 Maladministration Bromford Housing Group Limited (202123811) Case 202123811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her … 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 20 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202223539) Case 202223539 · Financial The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the … 20 Jul 2023 Maladministration Hexagon Housing Association Limited (202105681) Case 202105681 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 20 Jul 2023 Metropolitan Thames Valley Housing (MTV) (202121190) Case 202121190 · Managing Relations This is about the landlord’s handling of a leak at the property. The handling of the associated complaint. 20 Jul 2023 Maladministration Plus Dane Housing Limited (202204372) Case 202204372 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 19 Jul 2023 Partial Maladministration Home Group Limited (202208159) Case 202208159 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This … 19 Jul 2023 Maladministration Leicester City Council (202208302) Case 202208302 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint. 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in …