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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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24 Sep 2024 Maladministration Orbit Housing Association Limited (202342464) Case 202342464 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling. 24 Sep 2024 Maladministration Regenda Limited (202342661) Case 202342661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated … 24 Sep 2024 Maladministration Sage Housing Limited (SHL) (202225956) Case 202225956 · ASB/Abuse/Nuisance REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Partial Maladministration Stonewater Limited (202310073) Case 202310073 · Managing Relations The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 24 Sep 2024 No Maladministration Vivid Housing Limited (202338276) Case 202338276 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 24 Sep 2024 No Maladministration Vivid Housing Limited (202345986) Case 202345986 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould. 23 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202209000) Case 202209000 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Hot water repairs Front door repairs. 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 20 Sep 2024 Maladministration Accent Housing Limited (202231933) Case 202231933 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing. 20 Sep 2024 Maladministration Habinteg Housing Association Limited (202206829) Case 202206829 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also … 20 Sep 2024 Partial Maladministration Stonewater Limited (202233580) Case 202233580 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during … 19 Sep 2024 Partial Maladministration Mulberry Housing Co-operative Limited (202230433) Case 202230433 · Old Complaints Handling categories This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns … 19 Sep 2024 Partial Maladministration One Housing Group Limited (202303056) Case 202303056 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 19 Sep 2024 Mediation Stonewater Limited (202334511) Case 202334511 · Estate Management The complaint is about the landlord’s handling of repairs to the car park access gate. 17 Sep 2024 Maladministration Clarion Housing Association Limited (202212254) Case 202212254 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. … 17 Sep 2024 Partial Maladministration Eastlight Community Homes Limited (202317683) Case 202317683 · Estate Management The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint. 17 Sep 2024 Partial Maladministration Futures Housing Group Limited (202212340) Case 202212340 · Financial The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the … 17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Maladministration Hyde Housing Association Limited (202314459) Case 202314459 · Managing Relations The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property. 16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2024 Maladministration Stonewater Limited (202307788) Case 202307788 · Managing Relations The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 12 Sep 2024 Maladministration Clarion Housing Association Limited (202211561) Case 202211561 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 12 Sep 2024 Maladministration Hyde Housing Association Limited (202313313) Case 202313313 · Estate Management This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and … 12 Sep 2024 No Maladministration IKE Supported Housing Limited (202306074) Case 202306074 · Health and Safety (inc. building safety) The complaint is about: The support put in place for the resident whilst fire safety works were being carried out … 12 Sep 2024 Maladministration Karibu Community Homes Limited (202301362) Case 202301362 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 12 Sep 2024 Maladministration Orbit Housing Association Limited (202226906) Case 202226906 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The … 12 Sep 2024 Maladministration Peter Bedford Housing Association Limited (202310962) Case 202310962 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 11 Sep 2024 Partial Maladministration Curo Places Limited (202228190) Case 202228190 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The resident’s report of discrimination by … 11 Sep 2024 Maladministration Richmond Housing Partnership Limited (202328167) Case 202328167 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling. 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 11 Sep 2024 Maladministration Torus62 Limited (202308287) Case 202308287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Sep 2024 Reasonable Redress Clarion Housing Association Limited (202214511) Case 202214511 · Managing Relations REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Sep 2024 No Maladministration Clarion Housing Association Limited (202228003) Case 202228003 · Managing Relations The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its … 10 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202327953) Case 202327953 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 9 Sep 2024 No Maladministration English Rural Housing Association Limited (202232931) Case 202232931 · Financial The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund. 9 Sep 2024 Partial Maladministration Hexagon Housing Association Limited (202218130) Case 202218130 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns … 6 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202326987) Case 202326987 · Managing Relations The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A … 4 Sep 2024 Maladministration Clarion Housing Association Limited (202219645) Case 202219645 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within … 4 Sep 2024 Maladministration Wandle Housing Association Limited (202313860) Case 202313860 · Financial The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. …