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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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23 Oct 2023 Maladministration Optivo (now Southern Housing) (202119517) Case 202119517 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property. 20 Oct 2023 Maladministration Richmond Housing Partnership Limited (202225629) Case 202225629 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. … 19 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202123311) Case 202123311 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating … 18 Oct 2023 Maladministration Islington Council (202220598) Case 202220598 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property. 18 Oct 2023 Partial Maladministration The Riverside Group Limited (202012645) Case 202012645 · ASB/Abuse/Nuisance The landlord’s response to reports of noise from a neighbour’s Air Source Heat Pump (ASHP). Reports of no hot water … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 17 Oct 2023 Maladministration Clarion Housing Association Limited (202202489) Case 202202489 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of … 17 Oct 2023 Partial Maladministration Hammersmith and Fulham Council (202222418) Case 202222418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Asbestos in the property. The resident’s reports of several repairs. The resident’s … 17 Oct 2023 Maladministration Swan Housing Association Limited (202210236) Case 202210236 · Managing Relations The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the … 17 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202216536) Case 202216536 · Information and data management The complaint is about the landlord’s: Handling of, and communication about, the repairs at the property. Response to the resident’s … 16 Oct 2023 Maladministration Islington Council (202223387) Case 202223387 · Managing Relations The complaint is about the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the … 16 Oct 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202218530) Case 202218530 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a collapsed drain and a sewage leak into … 16 Oct 2023 Maladministration Tuntum Housing Association Limited (202119295) Case 202119295 · Managing Relations The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs … 13 Oct 2023 Maladministration Clarion Housing Association Limited (202211672) Case 202211672 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s … 13 Oct 2023 Maladministration Torus62 Limited (202234170) Case 202234170 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective … 12 Oct 2023 Maladministration ForHousing Limited (202118101) Case 202118101 · Managing Relations The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling. 12 Oct 2023 Maladministration GreenSquareAccord Limited (202124467) Case 202124467 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling. 11 Oct 2023 Partial Maladministration Wandsworth Council (202208283) Case 202208283 · Financial The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Partial Maladministration Anchor Hanover Group (202210139) Case 202210139 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a … 6 Oct 2023 Partial Maladministration Camden Council (202232069) Case 202232069 · Financial The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the … 6 Oct 2023 Partial Maladministration First Choice Homes Oldham Limited (202104917) Case 202104917 · Financial The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 4 Oct 2023 Partial Maladministration Incommunities Limited (202118294) Case 202118294 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to … 4 Oct 2023 Maladministration Leeds City Council (202201981) Case 202201981 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request … 4 Oct 2023 Maladministration London Borough of Enfield (202220213) Case 202220213 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, … 4 Oct 2023 Maladministration Sanctuary Housing Association (202113649) Case 202113649 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints. 4 Oct 2023 Maladministration Torus62 Limited (202232046) Case 202232046 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage … 3 Oct 2023 Partial Maladministration London Borough of Brent (202124195) Case 202124195 · Estate Management The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between … 2 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202015280) Case 202015280 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. … 2 Oct 2023 No Maladministration Trent & Dove Housing Limited (202200745) Case 202200745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of defects at the resident’s property. 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 30 Sep 2023 Maladministration Torus62 Limited (202204805) Case 202204805 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including … 29 Sep 2023 Partial Maladministration Brighton and Hove City Council (202219065) Case 202219065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 29 Sep 2023 Partial Maladministration Camden Council (202120601) Case 202120601 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the … 29 Sep 2023 Maladministration Camden Council (202217379) Case 202217379 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp … 29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident … 29 Sep 2023 Maladministration Gloucester City Homes Limited (202219320) Case 202219320 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The … 29 Sep 2023 Maladministration Hammersmith and Fulham Council (202213272) Case 202213272 · Managing Relations The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the … 29 Sep 2023 Maladministration Hightown Housing Association Limited (202009996) Case 202009996 · Managing Relations The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the … 29 Sep 2023 Maladministration Lewisham Council (202217011) Case 202217011 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her … 29 Sep 2023 Partial Maladministration London Borough of Newham (202227845) Case 202227845 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114384) Case 202114384 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. … 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 29 Sep 2023 Partial Maladministration Newcastle City Council (202214228) Case 202214228 · Managing Relations The complaint is about the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer … 29 Sep 2023 Partial Maladministration Notting Hill Genesis (NHG) (202230789) Case 202230789 · Managing Relations The complaint is about: the landlord’s response to maintenance and repair issues at the resident’s property. the communication with the … 29 Sep 2023 Partial Maladministration One Vision Housing Limited (202124096) Case 202124096 · Managing Relations This complaint is about the landlord’s handling of: Letting the property with an adapted bathroom. The resident’s reports of an …