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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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27 Nov 2025 Maladministration Saffron Housing Trust Limited (202502260) Case 202502260 · Managing Relations Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202331981) Case 202331981 · Managing Relations Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202333912) Case 202333912 · ASB/Abuse/Nuisance Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202345851) Case 202345851 · Estate Management Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202428005) Case 202428005 · Health and Safety (inc. building safety) Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 26 Nov 2025 Reasonable Redress Peabody Trust (202325539) Case 202325539 · Managing Relations Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 26 Nov 2025 Maladministration Peabody Trust (202409860) Case 202409860 · Health and Safety (inc. building safety) Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 … 26 Nov 2025 Maladministration Peabody Trust (202446687) Case 202446687 · Managing Relations Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 No Maladministration Peabody Trust (202506546) Case 202506546 · ASB/Abuse/Nuisance Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 25 Nov 2025 Maladministration London & Quadrant Housing Trust (202447613) Case 202447613 · ASB/Abuse/Nuisance Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Reasonable Redress Peabody Trust (202332699) Case 202332699 · Managing Relations Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 … 25 Nov 2025 Partial Maladministration Peabody Trust (202448157) Case 202448157 · Health and Safety (inc. building safety) Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Maladministration Watford Community Housing Trust (202207230) Case 202207230 · Financial Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Maladministration London & Quadrant Housing Trust (202338305) Case 202338305 · Managing Relations Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202507040) Case 202507040 · ASB/Abuse/Nuisance Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Peabody Trust (202431209) Case 202431209 · Managing Relations Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Maladministration London & Quadrant Housing Trust (202430309) Case 202430309 · Managing Relations Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy … 20 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202406843) Case 202406843 · Managing Relations Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Nov 2025 Reasonable Redress London & Quadrant Housing Trust (202333027) Case 202333027 · Managing Relations Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 19 Nov 2025 Maladministration Peabody Trust (202216787) Case 202216787 · ASB/Abuse/Nuisance Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November … 19 Nov 2025 Reasonable Redress Peabody Trust (202427051) Case 202427051 · Managing Relations Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202334887) Case 202334887 · Managing Relations Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202418709) Case 202418709 · Managing Relations Decision Case ID 202418709 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202427832) Case 202427832 · Managing Relations Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 17 Nov 2025 Partial Maladministration Newlon Housing Trust (202309930) Case 202309930 · Managing Relations Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 Maladministration Peabody Trust (202451888) Case 202451888 · Managing Relations Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202215556) Case 202215556 · Financial Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202408974) Case 202408974 · ASB/Abuse/Nuisance Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Nov 2025 No Maladministration London & Quadrant Housing Trust (202334372) Case 202334372 · Managing Relations Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 12 Nov 2025 Maladministration Peabody Trust (202447447) Case 202447447 · Managing Relations Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202348592) Case 202348592 · Financial Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202504227) Case 202504227 · Managing Relations Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202505387) Case 202505387 · Managing Relations Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 No Maladministration Peabody Trust (202344099) Case 202344099 · Financial Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October … 10 Nov 2025 Mediation London & Quadrant Housing Trust (202336258) Case 202336258 · Old Property Condition categories Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Nov 2025 Maladministration Peabody Trust (202315057) Case 202315057 · Managing Relations Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 6 Nov 2025 Partial Maladministration Peabody Trust (202410474) Case 202410474 · Managing Relations Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 31 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202321581) Case 202321581 · Managing Relations Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 31 Oct 2025 Partial Maladministration Peabody Trust (202302435) Case 202302435 · ASB/Abuse/Nuisance Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202315937) Case 202315937 · ASB/Abuse/Nuisance Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202319517) Case 202319517 · Managing Relations Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202336108) Case 202336108 · Managing Relations Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202421763) Case 202421763 · Managing Relations Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Maladministration Peabody Trust (202429291) Case 202429291 · Managing Relations Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 …