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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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29 Sep 2023 Partial Maladministration Gateway Housing Association Limited (202214087) Case 202214087 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications … 29 Sep 2023 Maladministration Hightown Housing Association Limited (202009996) Case 202009996 · Managing Relations The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the … 29 Sep 2023 Maladministration Hyde Housing Association Limited (202115521) Case 202115521 · Estate Management The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint. 29 Sep 2023 Partial Maladministration Sanctuary Housing Association (202010886) Case 202010886 · ASB/Abuse/Nuisance The landlord’s handling of: The resident’s report of a leak at the property. The resident’s reports of window disrepair. The … 29 Sep 2023 Maladministration Sanctuary Housing Association (202311457) Case 202311457 · Estate Management The complaint is about the landlord’s response to a report of a broken fence. The Ombudsman has also considered the … 28 Sep 2023 Partial Maladministration Hightown Housing Association Limited (202102415) Case 202102415 · Managing Relations The complaint is about: The landlord’s handling of the resident’s repair reports regarding the rear door and leak to the … 28 Sep 2023 Partial Maladministration Nehemiah United Churches Housing Association Limited (202222439) Case 202222439 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. The associated … 28 Sep 2023 Maladministration Orbit Housing Association Limited (202110732) Case 202110732 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of … 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 27 Sep 2023 Partial Maladministration Sanctuary Housing Association (202107616) Case 202107616 · Managing Relations The complaint is about the landlord’s handling of: Repair issues reported by the resident in May and July 2021. The … 27 Sep 2023 Maladministration Wandle Housing Association Limited (202211862) Case 202211862 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 21 Sep 2023 Maladministration West Kent Housing Association (202117684) Case 202117684 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 20 Sep 2023 Partial Maladministration Sanctuary Housing Association (202201710) Case 202201710 · Financial The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the … 19 Sep 2023 Maladministration Great Places Housing Association (202207825) Case 202207825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap. 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Maladministration Sovereign Housing Association Limited (202104971) Case 202104971 · Managing Relations The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: … 19 Sep 2023 Reasonable Redress Warwickshire Rural Housing Association Limited (202216128) Case 202216128 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the … 18 Sep 2023 Partial Maladministration Sanctuary Housing Association (202204063) Case 202204063 · Managing Relations The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An … 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the … 13 Sep 2023 Reasonable Redress Sanctuary Housing Association (202125039) Case 202125039 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 11 Sep 2023 Reasonable Redress West Kent Housing Association (202214975) Case 202214975 · Information and data management The complaint is about the landlord’s decision to place a risk alert on the resident’s record. 8 Sep 2023 Maladministration West Kent Housing Association (202126586) Case 202126586 · Managing Relations The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal … 7 Sep 2023 Severe Maladministration Hexagon Housing Association Limited (202125894) Case 202125894 · Information and data management The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to … 6 Sep 2023 Maladministration Clarion Housing Association Limited (202116549) Case 202116549 · Managing Relations The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in … 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Maladministration Clarion Housing Association Limited (202218930) Case 202218930 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2023 Maladministration Rooftop Housing Association Limited (202203134) Case 202203134 · Managing Relations The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the … 5 Sep 2023 Maladministration Shepherds Bush Housing Association Limited (202124434) Case 202124434 · Health and Safety (inc. building safety) The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 Maladministration Hyde Housing Association Limited (202204816) Case 202204816 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her … 31 Aug 2023 Maladministration Christian Action (Enfield) Housing Association Limited (202211405) Case 202211405 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has … 31 Aug 2023 Maladministration Clarion Housing Association Limited (202122599) Case 202122599 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Severe Maladministration Estuary Housing Association Limited (202221371) Case 202221371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Partial Maladministration Sanctuary Housing Association (202205675) Case 202205675 · Managing Relations The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Sanctuary Housing Association (202111250) Case 202111250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a … 30 Aug 2023 Maladministration West Kent Housing Association (202206320) Case 202206320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer … 29 Aug 2023 Maladministration Hyde Housing Association Limited (202126628) Case 202126628 · Financial REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 25 Aug 2023 Maladministration Clarion Housing Association Limited (202127738) Case 202127738 · Financial The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling …