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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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22 Dec 2023 Maladministration Clarion Housing Association Limited (202209592) Case 202209592 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202227434) Case 202227434 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation … 22 Dec 2023 Orwell Housing Association Limited (202112944) Case 202112944 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202116243) Case 202116243 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s; Handling of the resident’s request for an LGBTQ+ staff member as a point of … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202201471) Case 202201471 · Managing Relations The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen … 20 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202215839) Case 202215839 · Managing Relations The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint. 20 Dec 2023 Maladministration Hexagon Housing Association Limited (202201020) Case 202201020 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202124025) Case 202124025 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202221054) Case 202221054 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the balcony door. 20 Dec 2023 Maladministration Sovereign Housing Association Limited (202218565) Case 202218565 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the … 19 Dec 2023 Maladministration Clarion Housing Association Limited (202114998) Case 202114998 · Financial The complaint is about the landlord’s: Response to the resident’s reports of an ongoing pigeons’ infestation. Response to the resident’s … 19 Dec 2023 Maladministration Sovereign Housing Association Limited (202120596) Case 202120596 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures, plumbing … 18 Dec 2023 Maladministration Clarion Housing Association Limited (202227017) Case 202227017 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 18 Dec 2023 Maladministration Hyde Housing Association Limited (202119260) Case 202119260 · Managing Relations This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 18 Dec 2023 Maladministration Swan Housing Association Limited (202234533) Case 202234533 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home. 15 Dec 2023 Maladministration Clarion Housing Association Limited (202203929) Case 202203929 · Financial The complaint is about the landlord’s handling of the resident’s queries about his service charges. The Ombudsman has also considered … 14 Dec 2023 Maladministration Clarion Housing Association Limited (202200962) Case 202200962 · Financial The complaint is about the landlord’s handling of the resident’s concerns: about service charges and that he is being charged … 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 12 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202007763) Case 202007763 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Bathroom wall cracks, flaking paint and replacement of … 11 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202118686) Case 202118686 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property when it was … 11 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202127257) Case 202127257 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of smoke ingress to her property. response to the … 8 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202121443) Case 202121443 · Estate Management The complaint is about the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks … 7 Dec 2023 Partial Maladministration Estuary Housing Association Limited (202205214) Case 202205214 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps … 4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 1 Dec 2023 Maladministration Clarion Housing Association Limited (202126500) Case 202126500 · Financial The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 1 Dec 2023 Maladministration Elim Housing Association Limited (202217527) Case 202217527 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of anti-social behaviour. 1 Dec 2023 Maladministration Sanctuary Housing Association (202300440) Case 202300440 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of leaks. Handling of repairs to the resident’s kitchen. 30 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202125633) Case 202125633 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to … 30 Nov 2023 Maladministration Connect Housing Association Limited (202207740) Case 202207740 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint. 30 Nov 2023 Partial Maladministration Cottsway Housing Association Limited (202123463) Case 202123463 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its … 30 Nov 2023 Maladministration Great Places Housing Association (202128398) Case 202128398 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the … 30 Nov 2023 Reasonable Redress Habinteg Housing Association Limited (202201709) Case 202201709 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour. 30 Nov 2023 Maladministration Hyde Housing Association Limited (202205351) Case 202205351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has … 30 Nov 2023 Maladministration Sanctuary Housing Association (202208663) Case 202208663 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of damp and mould. The landlord's handling of the … 30 Nov 2023 Maladministration Warrington Housing Association Limited (202115582) Case 202115582 · Information and data management The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Irwell Valley Housing Association Limited (202125231) Case 202125231 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in … 29 Nov 2023 Maladministration Rooftop Housing Association Limited (202200131) Case 202200131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, … 29 Nov 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202213027) Case 202213027 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property … 28 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202115290) Case 202115290 · Managing Relations This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling … 28 Nov 2023 Outside Jurisdiction Hyde Housing Association Limited (202124830) Case 202124830 · Financial The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their … 28 Nov 2023 Maladministration Hyde Housing Association Limited (202203800) Case 202203800 · Managing Relations This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint. 28 Nov 2023 Maladministration Wandle Housing Association Limited (202223139) Case 202223139 · Old Property Condition migrated-2025 REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2023 Partial Maladministration Irwell Valley Housing Association Limited (202206371) Case 202206371 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The … 27 Nov 2023 Partial Maladministration Salvation Army Housing Association (SAHA) (202117550) Case 202117550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise by her neighbours and antisocial behaviour (ASB). … 27 Nov 2023 Maladministration Wandle Housing Association Limited (202124591) Case 202124591 · Managing Relations The complaint is about: The landlord’s handling of the condition of the resident’s new home. The landlord's refusal to carry … 24 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202200699) Case 202200699 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation … 24 Nov 2023 Partial Maladministration Sanctuary Housing Association (202106332) Case 202106332 · ASB/Abuse/Nuisance The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s … 17 Nov 2023 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202200500) Case 202200500 · Financial The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request …