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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 15 Nov 2023 Partial Maladministration Sanctuary Housing Association (202220517) Case 202220517 · Managing Relations The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 14 Nov 2023 Severe Maladministration Sanctuary Housing Association (202216547) Case 202216547 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Reasonable Redress Hyde Housing Association Limited (202219192) Case 202219192 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 9 Nov 2023 Partial Maladministration West Kent Housing Association (202127583) Case 202127583 · Information and data management The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage … 8 Nov 2023 Maladministration Wandle Housing Association Limited (202223775) Case 202223775 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry … 7 Nov 2023 Maladministration Hyde Housing Association Limited (202210353) Case 202210353 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling. 7 Nov 2023 Maladministration Sovereign Housing Association Limited (202220067) Case 202220067 · Managing Relations The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at … 3 Nov 2023 No Maladministration Cottsway Housing Association Limited (202209115) Case 202209115 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB). 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 31 Oct 2023 Maladministration Clarion Housing Association Limited (202215200) Case 202215200 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202226981) Case 202226981 · Health and Safety (inc. building safety) The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her property. The resident’s … 31 Oct 2023 Reasonable Redress Clarion Housing Association Limited (202229270) Case 202229270 · Financial The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling. 31 Oct 2023 Maladministration Estuary Housing Association Limited (202218007) Case 202218007 · Managing Relations The complaint is about the landlord’s: Handling of major works. Complaints handling. 31 Oct 2023 Partial Maladministration Sanctuary Housing Association (202123697) Case 202123697 · Old Complaints Handling categories This complaint is about the landlord’s: Handling of the resident’s reports of inadequate hot water to the shower. Handling of … 31 Oct 2023 No Maladministration Sanctuary Housing Association (202219328) Case 202219328 · Financial The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged … 31 Oct 2023 Maladministration Sanctuary Housing Association (202224898) Case 202224898 · Managing Relations The complaint is about the landlord's handling of: repairs to the resident’s leaking roof; the associated complaint. 31 Oct 2023 Maladministration Sovereign Housing Association Limited (202221259) Case 202221259 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s … 30 Oct 2023 Maladministration Clarion Housing Association Limited (202008234) Case 202008234 · Moving/Buying/Selling Home REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Partial Maladministration Sanctuary Housing Association (202205192) Case 202205192 · Financial The complaint is about: The landlord’s response to the resident’s reports of health concerns following a fire in the bin … 27 Oct 2023 No Maladministration Clarion Housing Association Limited (202124142) Case 202124142 · Estate Management The complaint is about the information provided by the landlord in relation to parking at the resident’s property. 27 Oct 2023 Partial Maladministration Sanctuary Housing Association (202205092) Case 202205092 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 26 Oct 2023 Partial Maladministration West Kent Housing Association (202225004) Case 202225004 · Managing Relations The complaint is about: the landlord’s handling of reports of damp and mould in the property. the landlord’s response to … 24 Oct 2023 Partial Maladministration Hyde Housing Association Limited (202101398) Case 202101398 · Moving/Buying/Selling Home The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202105436) Case 202105436 · Managing Relations The complaint is about the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the resident’s decant. … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202215358) Case 202215358 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The associated formal complaint. 23 Oct 2023 Maladministration Croydon Churches Housing Association Limited (202126515) Case 202126515 · Health and Safety (inc. building safety) REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and … 19 Oct 2023 Maladministration St Mungo Community Housing Association (202114501) Case 202114501 · Financial The complaint is about the landlord’s handling of: The resident’s rent account and its response to her request to write … 18 Oct 2023 No Maladministration Clarion Housing Association Limited (202204056) Case 202204056 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202127661) Case 202127661 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Related complaint 17 Oct 2023 Maladministration Clarion Housing Association Limited (202202489) Case 202202489 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of … 17 Oct 2023 Maladministration Swan Housing Association Limited (202210236) Case 202210236 · Managing Relations The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the … 16 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202204839) Case 202204839 · Estate Management The complaint is about the landlord’s response to: 16 Oct 2023 Maladministration Sovereign Housing Association Limited (202209778) Case 202209778 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has … 16 Oct 2023 Maladministration Tuntum Housing Association Limited (202119295) Case 202119295 · Managing Relations The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs … 13 Oct 2023 No Maladministration Clarion Housing Association Limited (202210164) Case 202210164 · Estate Management The complaint is about the landlord’s response to the request for an allocated disabled parking space. 13 Oct 2023 Maladministration Clarion Housing Association Limited (202211672) Case 202211672 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s … 13 Oct 2023 Partial Maladministration Sanctuary Housing Association (202111146) Case 202111146 · Managing Relations The complaint is about: The landlord’s handling of work to repair damage caused by a leak. The landlord’s communication and … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202119820) Case 202119820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against … 6 Oct 2023 No Maladministration Clarion Housing Association Limited (202215486) Case 202215486 · ASB/Abuse/Nuisance REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Oct 2023 Reasonable Redress Hyde Housing Association Limited (202112348) Case 202112348 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 4 Oct 2023 Maladministration Sanctuary Housing Association (202113649) Case 202113649 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints. 30 Sep 2023 Maladministration Clarion Housing Association Limited (202224159) Case 202224159 · Managing Relations The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the … 29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident …