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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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21 Jul 2023 Maladministration Clarion Housing Association Limited (202218786) Case 202218786 · Old Property Condition migrated-2025 The complaint is about: 21 Jul 2023 Maladministration Gateway Housing Association Limited (202117623) Case 202117623 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. … 21 Jul 2023 Partial Maladministration Sovereign Housing Association Limited (202127436) Case 202127436 · Managing Relations REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 20 Jul 2023 Maladministration Hexagon Housing Association Limited (202105681) Case 202105681 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration Hyde Housing Association Limited (202200018) Case 202200018 · Financial This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint. 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in … 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 17 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202124293) Case 202124293 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 14 Jul 2023 Maladministration West Kent Housing Association (202207643) Case 202207643 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of … 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 13 Jul 2023 Maladministration Sanctuary Housing Association (202123379) Case 202123379 · Estate Management The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property … 13 Jul 2023 Maladministration Sovereign Housing Association Limited (202208936) Case 202208936 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of his reports of his home overheating. 11 Jul 2023 Partial Maladministration Hyde Housing Association Limited (202116942) Case 202116942 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs … 10 Jul 2023 Sanctuary Housing Association (201901900) Case 201901900 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The … 10 Jul 2023 Maladministration Sovereign Housing Association Limited (202214966) Case 202214966 · Managing Relations The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring … 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 6 Jul 2023 Maladministration Sanctuary Housing Association (202122141) Case 202122141 · Managing Relations The complaint is about the landlord’s: 4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 4 Jul 2023 Partial Maladministration Sanctuary Housing Association (202126016) Case 202126016 · Managing Relations The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also … 30 Jun 2023 Maladministration Arhag Housing Association Limited (202200702) Case 202200702 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202123583) Case 202123583 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202205710) Case 202205710 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202215034) Case 202215034 · Managing Relations REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 30 Jun 2023 Maladministration Hyde Housing Association Limited (202017270) Case 202017270 · Estate Management REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Sandbourne Housing Association (202004362) Case 202004362 · Estate Management The complaint is about the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202016549) Case 202016549 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202106834) Case 202106834 · Information and data management REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 29 Jun 2023 Maladministration Guinness Housing Association Limited (201915461) Case 201915461 · Financial The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling. 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202114946) Case 202114946 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202206410) Case 202206410 · Managing Relations The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about … 29 Jun 2023 Maladministration Sanctuary Housing Association (202206512) Case 202206512 · Managing Relations REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Partial Maladministration Sanctuary Housing Association (202218488) Case 202218488 · Managing Relations The complaint is about the landlord’s response to: Reports of damp and mould. Vibrations the resident reported. Handling of the … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 28 Jun 2023 Partial Maladministration Guinness Housing Association Limited (202121759) Case 202121759 · Managing Relations REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 28 Jun 2023 Maladministration Wandle Housing Association Limited (202123253) Case 202123253 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint. 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.