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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 22 Dec 2020 Partial Maladministration Orbit South Housing Association Limited (202005350) Case 202005350 · Managing Relations The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating … 18 Dec 2020 Mediation Clarion Housing Association Limited (202003359) Case 202003359 · Old Property Condition migrated-2025 The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler … 18 Dec 2020 Partial Maladministration Clarion Housing Association Limited (202003710) Case 202003710 · Financial The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and … 17 Dec 2020 No Maladministration Sovereign Housing Association Limited (201913564) Case 201913564 The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 14 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914260) Case 201914260 · Financial The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges … 11 Dec 2020 Outside Jurisdiction Sanctuary Housing Association (201910465) Case 201910465 · Financial The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding … 10 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202003112) Case 202003112 · Information and data management The complaint is about: 9 Dec 2020 Maladministration Clarion Housing Association Limited (201809309) Case 201809309 · Old Property Condition migrated-2025 The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling. 9 Dec 2020 Outside Jurisdiction Clarion Housing Association Limited (202002867) Case 202002867 · Old Home Ownership Issues (not new build) categories The complaint is about the length of time taken by the landlord to identify the source of a leak into … 9 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202001615) Case 202001615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Dec 2020 Maladministration Bromford Housing Association Limited (201914576) Case 201914576 REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining …