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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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11 Mar 2024 Maladministration Westminster City Council (202219355) Case 202219355 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 8 Mar 2024 Partial Maladministration Sanctuary Housing Association (202228858) Case 202228858 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed … 8 Mar 2024 Partial Maladministration Warwick District Council (202112751) Case 202112751 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s … 7 Mar 2024 Maladministration Onward Homes Limited (202304956) Case 202304956 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. … 7 Mar 2024 Maladministration Stonewater Limited (202233065) Case 202233065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to windows and doors at the property. 6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 29 Feb 2024 Maladministration Bournemouth, Christchurch and Poole Council (202312568) Case 202312568 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service … 29 Feb 2024 Maladministration Folkestone & Hythe District Council (202127200) Case 202127200 · Estate Management The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property. 29 Feb 2024 Maladministration ForHousing Limited (202220869) Case 202220869 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling … 29 Feb 2024 Maladministration GreenSquareAccord Limited (202302023) Case 202302023 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202221605) Case 202221605 · Managing Relations The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint. 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Maladministration Housing For Women (202225916) Case 202225916 · Managing Relations The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has … 29 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202127492) Case 202127492 · Financial The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports … 29 Feb 2024 Maladministration Lambeth Council (202009981) Case 202009981 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman … 29 Feb 2024 Partial Maladministration Leeds City Council (202219878) Case 202219878 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling … 29 Feb 2024 Severe Maladministration Lewisham Council (202217650) Case 202217650 · Estate Management The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s … 29 Feb 2024 Maladministration North Star Housing Group (202225344) Case 202225344 · Old Property Condition migrated-2025 The landlord’s handling of a reported leak and damp and mould at the resident’s property. 29 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202123372) Case 202123372 · Managing Relations The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service … 29 Feb 2024 Partial Maladministration Portobello Housing Co-operative Limited (202117768) Case 202117768 · ASB/Abuse/Nuisance The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. … 29 Feb 2024 Partial Maladministration Southampton City Council (202215946) Case 202215946 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant … 29 Feb 2024 Partial Maladministration South Derbyshire District Council (202226705) Case 202226705 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202218411) Case 202218411 · Financial The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged. 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202220639) Case 202220639 · ASB/Abuse/Nuisance The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations … 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 29 Feb 2024 Partial Maladministration Stonewater Limited (202223019) Case 202223019 · Estate Management The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. … 29 Feb 2024 Partial Maladministration Wandsworth Council (202229840) Case 202229840 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack … 28 Feb 2024 Maladministration Clarion Housing Association Limited (202206745) Case 202206745 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings … 28 Feb 2024 Partial Maladministration Islington Council (202220148) Case 202220148 · Estate Management This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 28 Feb 2024 Partial Maladministration One Manchester Limited (202101389) Case 202101389 · Health and Safety (inc. building safety) The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an … 28 Feb 2024 Partial Maladministration Peabody Trust (202207765) Case 202207765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has … 28 Feb 2024 Maladministration Sovereign Network Homes (202224092) Case 202224092 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving … 28 Feb 2024 Partial Maladministration Uttlesford District Council (202209854) Case 202209854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration Central Bedfordshire Council (202224255) Case 202224255 · Managing Relations The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.