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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202225442) Case 202225442 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215820) Case 202215820 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202227285) Case 202227285 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202233982) Case 202233982 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 28 Mar 2024 Maladministration Sovereign Network Homes (202220635) Case 202220635 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 27 Mar 2024 Outside Jurisdiction Hammersmith and Fulham Council (202222877) Case 202222877 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Maladministration Legal and General Affordable Homes (202229318) Case 202229318 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202216818) Case 202216818 · Estate Management The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232555) Case 202232555 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has … 27 Mar 2024 Partial Maladministration MHS Homes Ltd (202208094) Case 202208094 · Financial The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202218440) Case 202218440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202225419) Case 202225419 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. … 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the … 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s …