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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202126531) Case 202126531 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202218155) Case 202218155 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 27 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227690) Case 202227690 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202309595) Case 202309595 · Information and data management The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of … 27 Feb 2024 Maladministration Southern Housing (202211975) Case 202211975 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint. 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Islington Council (202204676) Case 202204676 · Financial The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 26 Feb 2024 Partial Maladministration Southampton City Council (202203451) Case 202203451 · Financial The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 23 Feb 2024 Maladministration Citizen Housing (202215591) Case 202215591 · Managing Relations The complaint is about the landlord’s handling of a rodent infestation in the resident’s property. The Ombudsman has also investigated … 23 Feb 2024 Maladministration Evolve Housing + Support (202200303) Case 202200303 · Managing Relations The complaint is about the landlords’ managing agent’s: Provision of support to the resident. Handling of the resident’s eviction from … 23 Feb 2024 Maladministration Norwich City Council (202201741) Case 202201741 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling. 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 22 Feb 2024 Partial Maladministration Bernicia Group (202219357) Case 202219357 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of … 22 Feb 2024 Maladministration Exeter City Council (202214034) Case 202214034 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs … 22 Feb 2024 Maladministration Lambeth Council (202220999) Case 202220999 · Managing Relations The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling … 22 Feb 2024 Maladministration Leeds City Council (202209319) Case 202209319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage … 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 22 Feb 2024 Maladministration Origin Housing Limited (202128464) Case 202128464 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 21 Feb 2024 Reasonable Redress Tower Hamlets Homes (202214609) Case 202214609 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022. 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 20 Feb 2024 Maladministration South Kesteven District Council (202127106) Case 202127106 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 16 Feb 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202210184) Case 202210184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman … 15 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202108846) Case 202108846 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has … 15 Feb 2024 Maladministration Peabody Trust (202210109) Case 202210109 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request … 15 Feb 2024 Maladministration Sanctuary Housing Association (202223152) Case 202223152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 14 Feb 2024 No Maladministration Citizen Housing (202214667) Case 202214667 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property. 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Maladministration Leeds City Council (202219543) Case 202219543 · Managing Relations The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage … 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 14 Feb 2024 Maladministration Milton Keynes City Council (202102710) Case 202102710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 14 Feb 2024 Partial Maladministration Royal Borough Of Greenwich (202216823) Case 202216823 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the …