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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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25 Mar 2024 Maladministration Camden Council (202123973) Case 202123973 · Information and data management The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 25 Mar 2024 Maladministration Milton Keynes City Council (202229797) Case 202229797 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Hammersmith and Fulham Council (202219131) Case 202219131 · Managing Relations This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 21 Mar 2024 Maladministration North Northamptonshire Council (202220918) Case 202220918 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and … 21 Mar 2024 Partial Maladministration North West Leicestershire District Council (202312181) Case 202312181 · Managing Relations The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition … 21 Mar 2024 Maladministration Sovereign Network Homes (202234968) Case 202234968 · Managing Relations The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: … 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration Notting Hill Genesis (202233119) Case 202233119 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202204234) Case 202204234 · Managing Relations This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202211732) Case 202211732 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. … 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 14 Mar 2024 Partial Maladministration City of Lincoln Council (202229509) Case 202229509 · Old Complaints Handling categories This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start … 14 Mar 2024 Maladministration Lincoln City Council (202302041) Case 202302041 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of … 14 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202219252) Case 202219252 · Managing Relations The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 14 Mar 2024 Reasonable Redress Notting Hill Genesis (NHG) (202305135) Case 202305135 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial works to the property following a flood. 14 Mar 2024 Maladministration Sanctuary Housing Association (202301864) Case 202301864 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint. 13 Mar 2024 Maladministration Waltham Forest Council (202300868) Case 202300868 · Old Property Condition migrated-2025 This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within … 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 12 Mar 2024 Maladministration Islington Council (202206511) Case 202206511 · Health and Safety (inc. building safety) The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of … 12 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202302569) Case 202302569 · Estate Management The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and … 11 Mar 2024 Maladministration Birmingham City Council (202219688) Case 202219688 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint. 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.