Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 12 Feb 2024 No Maladministration Harrison Housing (202202677) Case 202202677 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 9 Feb 2024 Partial Maladministration Southern Housing (202128671) Case 202128671 · Information and data management The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 7 Feb 2024 Partial Maladministration Tower Hamlets Homes (202222170) Case 202222170 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct. 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears … 6 Feb 2024 Maladministration First Choice Homes Oldham Limited (202228033) Case 202228033 · Managing Relations The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the … 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 5 Feb 2024 Partial Maladministration Sanctuary Housing Association (202224742) Case 202224742 · Managing Relations The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling. 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Paragon Asra Housing Limited (202218861) Case 202218861 · Managing Relations The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s … 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The … 31 Jan 2024 Partial Maladministration Citizen Housing (202301690) Case 202301690 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and … 31 Jan 2024 Partial Maladministration Eastlight Community Homes Limited (202209342) Case 202209342 · Estate Management The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including … 31 Jan 2024 Partial Maladministration Epping Forest District Council (202125385) Case 202125385 · Managing Relations The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in … 31 Jan 2024 Maladministration ForHousing Limited (202221471) Case 202221471 · Managing Relations The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202211524) Case 202211524 · Estate Management The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s … 31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215979) Case 202215979 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an … 31 Jan 2024 Maladministration Onward Homes Limited (202230826) Case 202230826 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint. 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 Maladministration Paragon Asra Housing Limited (202229230) Case 202229230 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of … 31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Partial Maladministration Sovereign Network Homes (202222699) Case 202222699 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: request to carry out an asbestos survey; access to the resident’s property; termination … 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202202193) Case 202202193 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her … 30 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202216339) Case 202216339 · Managing Relations The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s …