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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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31 Jan 2024 Maladministration Leeds Federated Housing Association Limited (202213689) Case 202213689 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jan 2024 Maladministration Sanctuary Housing Association (202215994) Case 202215994 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour. 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 31 Jan 2024 Maladministration Sovereign Network Homes (202204756) Case 202204756 · Managing Relations REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202202193) Case 202202193 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202208746) Case 202208746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above. 30 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202216339) Case 202216339 · Managing Relations The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s … 30 Jan 2024 Maladministration Hyde Housing Association Limited (202226622) Case 202226622 · Information and data management The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the … 30 Jan 2024 No Maladministration Irwell Valley Housing Association Limited (202217489) Case 202217489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202125527) Case 202125527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202210335) Case 202210335 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman … 29 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202127420) Case 202127420 · Managing Relations The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and … 29 Jan 2024 Maladministration Clarion Housing Association Limited (202207661) Case 202207661 · Financial REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2024 Maladministration Wandle Housing Association Limited (202212795) Case 202212795 · Managing Relations The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated. 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 26 Jan 2024 Maladministration Hyde Housing Association Limited (202207040) Case 202207040 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202303564) Case 202303564 · Estate Management The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated … 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration Habinteg Housing Association Limited (202214063) Case 202214063 · Managing Relations The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 24 Jan 2024 Maladministration Clarion Housing Association Limited (202212152) Case 202212152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated. 24 Jan 2024 Maladministration Hyde Housing Association Limited (202213207) Case 202213207 · Managing Relations This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint. 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202208080) Case 202208080 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202224047) Case 202224047 · Managing Relations The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 22 Jan 2024 Maladministration Clarion Housing Association Limited (202222531) Case 202222531 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a … 19 Jan 2024 Maladministration Clarion Housing Association Limited (202126885) Case 202126885 · Financial The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration Sanctuary Housing Association (202216071) Case 202216071 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to … 18 Jan 2024 Maladministration Clarion Housing Association Limited (202128101) Case 202128101 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202221220) Case 202221220 · Financial The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 16 Jan 2024 Maladministration Sovereign Housing Association Limited (202218855) Case 202218855 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles … 15 Jan 2024 Maladministration Hyde Housing Association Limited (202224577) Case 202224577 · Financial This complaint is about the landlord’s: 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202124748) Case 202124748 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB), including racial harassment. 22 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202208979) Case 202208979 · Managing Relations The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s …