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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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23 Apr 2024 Maladministration Birmingham City Council (202312120) Case 202312120 · Managing Relations The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the … 23 Apr 2024 Partial Maladministration Hammersmith and Fulham Council (202209327) Case 202209327 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 23 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303298) Case 202303298 · Financial The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service … 23 Apr 2024 No Maladministration Sanctuary Housing Association (202224162) Case 202224162 · ASB/Abuse/Nuisance The landlord’s response to the resident’s request for soundproofing to be installed in her property. 22 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202202278) Case 202202278 · Financial The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of … 22 Apr 2024 Maladministration Havering Council (202226938) Case 202226938 · Managing Relations The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also … 22 Apr 2024 Partial Maladministration Lambeth Council (202229208) Case 202229208 · Managing Relations The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We … 22 Apr 2024 Reasonable Redress LiveWest Homes Limited (202229671) Case 202229671 · Occupancy Rights The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access … 22 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202316879) Case 202316879 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to … 22 Apr 2024 Partial Maladministration North Northamptonshire Council (202231781) Case 202231781 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about … 22 Apr 2024 Maladministration Thanet District Council (202229102) Case 202229102 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 22 Apr 2024 Partial Maladministration The Riverside Group Limited (202218341) Case 202218341 · Managing Relations The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns … 19 Apr 2024 Maladministration Torus62 Limited (202220173) Case 202220173 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 18 Apr 2024 Partial Maladministration Lambeth Council (202123105) Case 202123105 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to … 18 Apr 2024 Partial Maladministration Notting Hill Genesis (NHG) (202307053) Case 202307053 · Financial The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary … 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 17 Apr 2024 Partial Maladministration Connexus Homes Limited (202311346) Case 202311346 · Managing Relations The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered … 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Maladministration Sovereign Network Homes (202302717) Case 202302717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Partial Maladministration Islington Council (202215889) Case 202215889 · Managing Relations The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint … 11 Apr 2024 No Maladministration Notting Hill Genesis (NHG) (202127889) Case 202127889 · Estate Management The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property. 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Partial Maladministration Anchor Hanover Group (202234287) Case 202234287 · Managing Relations The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint. 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202229332) Case 202229332 · Managing Relations The complaint is about the landlord’s handling of: repairs following the resident’s reports of damp and mould. the resident’s complaint … 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 5 Apr 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202213614) Case 202213614 · ASB/Abuse/Nuisance The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s … 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property. 3 Apr 2024 Outside Jurisdiction Sovereign Network Homes (202222809) Case 202222809 · Financial The complaint is about the landlord’s handling of service charges for the property. 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also …