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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 7 May 2024 Partial Maladministration Citizen Housing (202222927) Case 202222927 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a water leak from an upstairs property into … 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 1 May 2024 Severe Maladministration Amplius Living (202212607) Case 202212607 · Managing Relations The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 1 May 2024 Maladministration Citizen Housing (202232565) Case 202232565 · Managing Relations The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the … 1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property. 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 30 Apr 2024 Maladministration London Borough of Brent (202234191) Case 202234191 · Information and data management The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228277) Case 202228277 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the … 30 Apr 2024 Partial Maladministration MHS Homes Ltd (202230777) Case 202230777 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in … 30 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202211782) Case 202211782 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Maladministration Retirement Lease Housing Association (RLHA) (202232443) Case 202232443 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Apr 2024 Partial Maladministration Sanctuary Housing Association (202230602) Case 202230602 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and … 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 26 Apr 2024 Maladministration Sovereign Network Homes (202232195) Case 202232195 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp … 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 25 Apr 2024 Partial Maladministration Great Places Housing Association (202225584) Case 202225584 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of … 25 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202320637) Case 202320637 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, … 25 Apr 2024 Maladministration Nottingham City Homes Limited (202230378) Case 202230378 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace … 24 Apr 2024 Maladministration Settle Group (202221163) Case 202221163 · Estate Management The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by … 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the …