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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202224287) Case 202224287 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to: The hot water system. The front … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202229332) Case 202229332 · Managing Relations The complaint is about the landlord’s handling of: repairs following the resident’s reports of damp and mould. the resident’s complaint … 9 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202302046) Case 202302046 · Estate Management The complaint is about: The landlord's handling of repairs to a communal door. The landlord’s complaint handling. 3 Apr 2024 Partial Maladministration Cottsway Housing Association Limited (202209529) Case 202209529 · Financial The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling. 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Partial Maladministration Hexagon Housing Association Limited (202112592) Case 202112592 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202233982) Case 202233982 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202304970) Case 202304970 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint. 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Reasonable Redress Sanctuary Housing Association (202300819) Case 202300819 · Information and data management The complaint is about the landlord’s response to the resident’s communication preferences. 27 Mar 2024 Maladministration West Kent Housing Association (202232049) Case 202232049 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. … 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202200595) Case 202200595 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Sanctuary Housing Association (202301864) Case 202301864 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint. 13 Mar 2024 Maladministration Clarion Housing Association Limited (202200379) Case 202200379 · Information and data management The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. … 13 Mar 2024 No Maladministration Clarion Housing Association Limited (202203294) Case 202203294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's … 12 Mar 2024 Maladministration Arawak Walton Housing Association Limited (202221248) Case 202221248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of ongoing damp and mould. 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 11 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202204243) Case 202204243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 8 Mar 2024 Maladministration Hyde Housing Association Limited (202232838) Case 202232838 · Managing Relations The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also … 8 Mar 2024 Partial Maladministration Sanctuary Housing Association (202228858) Case 202228858 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed …