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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of … 30 May 2024 Maladministration Citizen Housing (202228236) Case 202228236 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 30 May 2024 Maladministration London Borough of Hackney (202302021) Case 202302021 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202315322) Case 202315322 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Maladministration Sanctuary Housing Association (202223664) Case 202223664 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at … 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 24 May 2024 Partial Maladministration London Borough of Barnet (202211443) Case 202211443 · ASB/Abuse/Nuisance The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by … 24 May 2024 Partial Maladministration London Borough of Hounslow (202220155) Case 202220155 · Health and Safety (inc. building safety) The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 24 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202222895) Case 202222895 · Estate Management The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. … 24 May 2024 Partial Maladministration WATMOS Community Homes (202121649) Case 202121649 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works … 23 May 2024 Reasonable Redress Sanctuary Housing Association (202339263) Case 202339263 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The … 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 21 May 2024 Severe Maladministration Lewisham Council (202224894) Case 202224894 · Old Property Condition migrated-2025 The complaint is about delays in replacing damaged and rotten windows at the resident’s property. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202301684) Case 202301684 · Financial The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 16 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202325277) Case 202325277 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s … 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 14 May 2024 Maladministration Octavia Housing (202223509) Case 202223509 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, …