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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 25 Jun 2024 Maladministration London Borough of Lambeth (202233709) Case 202233709 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in … 25 Jun 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202218733) Case 202218733 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to … 25 Jun 2024 Partial Maladministration Southwark Council (202205202) Case 202205202 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 24 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233224) Case 202233224 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Homes Plus Limited (202312600) Case 202312600 · Managing Relations The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 20 Jun 2024 Partial Maladministration Bernicia Group (202226172) Case 202226172 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, … 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202220624) Case 202220624 · Managing Relations The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint. 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 18 Jun 2024 Maladministration Shepherds Bush Housing Association Limited (202211009) Case 202211009 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling … 17 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302662) Case 202302662 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 13 Jun 2024 Partial Maladministration Tower Hamlets Community Housing (202317332) Case 202317332 · Estate Management The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about … 13 Jun 2024 Partial Maladministration Yorkshire Housing Limited (202230441) Case 202230441 · Managing Relations The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at … 10 Jun 2024 Partial Maladministration Waltham Forest Council (202316456) Case 202316456 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the … 7 Jun 2024 Maladministration Irwell Valley Housing Association Limited (202316078) Case 202316078 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 3 Jun 2024 Partial Maladministration Town and Country Housing (202231392) Case 202231392 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Outside Jurisdiction Camden Council (202229738) Case 202229738 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change … 31 May 2024 Maladministration Cornwall Housing Limited (202219381) Case 202219381 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. … 31 May 2024 Maladministration Derby Homes Limited (202323553) Case 202323553 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Reasonable Redress London Borough of Hackney (202321997) Case 202321997 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Maladministration Orbit Housing Association Limited (202322643) Case 202322643 · Managing Relations The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The … 31 May 2024 Partial Maladministration Southern Housing (202227212) Case 202227212 · Estate Management The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to … 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 31 May 2024 Reasonable Redress Waltham Forest Council (202227302) Case 202227302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property. 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of …