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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 16 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202301357) Case 202301357 · Managing Relations The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 11 Jul 2024 Partial Maladministration Leeds City Council (202303188) Case 202303188 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry … 11 Jul 2024 Maladministration Vivid Housing Limited (202211238) Case 202211238 · Managing Relations The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information … 10 Jul 2024 Reasonable Redress Harlow District Council (202341933) Case 202341933 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property. 10 Jul 2024 Outside Jurisdiction Orbit Group Limited (202214357) Case 202214357 · Financial The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge. 9 Jul 2024 Partial Maladministration Islington Council (202218257) Case 202218257 · Managing Relations This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns … 9 Jul 2024 Partial Maladministration Midland Heart Limited (202307009) Case 202307009 · Estate Management The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a … 9 Jul 2024 Maladministration South Tyneside Council (202314554) Case 202314554 · Managing Relations The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various … 8 Jul 2024 Maladministration Lambeth Council (202316466) Case 202316466 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat … 8 Jul 2024 Maladministration Regenda Limited (202211479) Case 202211479 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould … 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 4 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214883) Case 202214883 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Severe Maladministration Birmingham City Council (202233239) Case 202233239 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 28 Jun 2024 Maladministration Hexagon Housing Association Limited (202229905) Case 202229905 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. … 28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302462) Case 202302462 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property. 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933) Case 202218933 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the … 27 Jun 2024 Maladministration Richmond Housing Partnership Limited (202302911) Case 202302911 · Old Complaints Handling categories The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2024 No Maladministration Southern Housing (202300525) Case 202300525 · Financial The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The … 27 Jun 2024 Maladministration Stonewater Limited (202301661) Case 202301661 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s … 26 Jun 2024 Partial Maladministration B3 Living Limited (202227991) Case 202227991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman … 26 Jun 2024 Maladministration ForHousing Limited (202302381) Case 202302381 · Old Property Condition migrated-2025 The complaint is about delays to repairs in the property and the compensation awarded. 26 Jun 2024 Maladministration Kirklees Council (202308305) Case 202308305 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response … 26 Jun 2024 Maladministration Lewisham Council (202231986) Case 202231986 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and … 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Reasonable Redress Notting Hill Genesis (NHG) (201902574) Case 201902574 · Financial The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint … 26 Jun 2024 Maladministration Southern Housing (202304187) Case 202304187 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould …