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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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29 Jul 2024 Maladministration Connexus Homes Limited (202303965) Case 202303965 · Estate Management The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 29 Jul 2024 Maladministration Southern Housing (202317874) Case 202317874 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint. 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 29 Jul 2024 Maladministration Transform Housing & Support (202223978) Case 202223978 · Managing Relations The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s … 29 Jul 2024 Maladministration Wandsworth Council (202321915) Case 202321915 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular … 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 26 Jul 2024 Maladministration Colchester City Council (202321024) Case 202321024 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 26 Jul 2024 Partial Maladministration Southern Housing (202229345) Case 202229345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning … 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 25 Jul 2024 Maladministration Camden Council (202230620) Case 202230620 · Managing Relations The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in … 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 25 Jul 2024 Maladministration ForHousing Limited (202303091) Case 202303091 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property. 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 25 Jul 2024 Maladministration London Borough of Brent (202233923) Case 202233923 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 25 Jul 2024 Maladministration Sovereign Network Homes (202320450) Case 202320450 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 25 Jul 2024 Maladministration Yorkshire Housing Limited (202315130) Case 202315130 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Maladministration Lambeth Council (202306177) Case 202306177 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 24 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202320229) Case 202320229 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required … 24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 23 Jul 2024 Maladministration Freebridge Community Housing Limited (202320340) Case 202320340 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 23 Jul 2024 Maladministration London Borough of Hillingdon (202313798) Case 202313798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated … 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Maladministration Southern Housing (202221957) Case 202221957 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint. 22 Jul 2024 Partial Maladministration South Holland District Council (202233115) Case 202233115 · Health and Safety (inc. building safety) The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 19 Jul 2024 Maladministration Sanctuary Housing Association (202224022) Case 202224022 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence in the property; repairs to the shower. The Ombudsman has also … 18 Jul 2024 Maladministration London Borough of Barking and Dagenham (202311480) Case 202311480 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her … 18 Jul 2024 Maladministration Longhurst Group Limited (202221733) Case 202221733 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s … 18 Jul 2024 Partial Maladministration Sanctuary Housing Association (202304669) Case 202304669 · Managing Relations The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.