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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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9 Feb 2022 Outside Jurisdiction Settle Group (202121780) Case 202121780 · Information and data management The complaint is about the resident’s concerns relating to the landlords handling of her data. 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Feb 2022 No Maladministration Anchor Hanover Group (202100002) Case 202100002 · Financial The complaint concerns how the landlord administered the resident’s rent account. 28 Jan 2022 No Maladministration Aster Group Limited (202113626) Case 202113626 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the … 25 Jan 2022 Mediation Southern Housing Group Limited (202012017) Case 202012017 · Financial The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould. 24 Jan 2022 Partial Maladministration Southern Housing Group Limited (202113632) Case 202113632 · Managing Relations The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its … 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 18 Jan 2022 No Maladministration Anchor Hanover Group (202107997) Case 202107997 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room. 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 17 Jan 2022 Maladministration Bernicia Group (202115529) Case 202115529 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling. 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and … 5 Jan 2022 No Maladministration Anchor Hanover Group (201910311) Case 201910311 · Old Property Condition migrated-2025 The resident complains about the summer temperature settings of the district heating system. 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 21 Dec 2021 Partial Maladministration Anchor Hanover Group (202004337) Case 202004337 · Managing Relations The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including … 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Dec 2021 No Maladministration The Riverside Group Limited (202109560) Case 202109560 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding. 14 Dec 2021 Maladministration Southern Housing Group Limited (202015874) Case 202015874 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use … 10 Dec 2021 Outside Jurisdiction Bernicia Group (202114716) Case 202114716 · Financial The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test. 10 Dec 2021 Outside Jurisdiction Longhurst Group Limited (202015184) Case 202015184 · Estate Management The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden. 10 Dec 2021 No Maladministration Settle Group (202000097) Case 202000097 · Old Property Condition migrated-2025 The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low … 8 Dec 2021 Partial Maladministration Home Group Limited (202009773) Case 202009773 · Financial The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges … 8 Dec 2021 Maladministration Southern Housing Group Limited (202009095) Case 202009095 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. … 3 Dec 2021 Outside Jurisdiction Anchor Hanover Group (202015214) Case 202015214 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202001367) Case 202001367 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202012080) Case 202012080 · Health and Safety (inc. building safety) The resident complains about the landlords handling of: 26 Nov 2021 Partial Maladministration Abri Group Limited (202007568) Case 202007568 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling. 26 Nov 2021 No Maladministration The Riverside Group Limited (202102149) Case 202102149 · Managing Relations The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property … 26 Nov 2021 Partial Maladministration Your Housing Group Limited (202016452) Case 202016452 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour consisting of neighbours leaving rubbish and … 25 Nov 2021 No Maladministration Aster Group Limited (202111598) Case 202111598 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 25 Nov 2021 No Maladministration Home Group Limited (202015585) Case 202015585 · Managing Relations The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure … 25 Nov 2021 Partial Maladministration Longhurst Group Limited (202108509) Case 202108509 · Estate Management REPORT COMPLAINT 202108509 Longhurst Group Limited 18 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Nov 2021 Partial Maladministration Paradigm Housing Group Limited (202002070) Case 202002070 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: handling of the resident's anti-social behaviour reports concerning a neighbour. handling of the resident’s request … 22 Nov 2021 Partial Maladministration Gentoo Group Limited (202013767) Case 202013767 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about a repairs visit to his property on 24 … 20 Nov 2021 Outside Jurisdiction Anchor Hanover Group (202105451) Case 202105451 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at … 19 Nov 2021 Partial Maladministration A2Dominion Housing Group Limited (202002279) Case 202002279 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at … 19 Nov 2021 Partial Maladministration East Midlands Housing Group Limited (202109071) Case 202109071 · Financial The complaint is about: The landlord’s handling of the resident’s complaint about the administration of his service charge/rent account. The … 19 Nov 2021 No Maladministration Orbit Group Limited (202009649) Case 202009649 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost … 18 Nov 2021 Outside Jurisdiction One Housing Group Limited (202106911) Case 202106911 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.