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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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30 Jun 2022 Maladministration Longhurst Group Limited (202111150) Case 202111150 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 28 Jun 2022 Partial Maladministration Audley Group Ltd (202110878) Case 202110878 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s … 27 Jun 2022 Maladministration Abri Group Limited (202121616) Case 202121616 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 23 Jun 2022 Maladministration Livv Housing Group (202113520) Case 202113520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. 23 Jun 2022 Maladministration The Riverside Group Limited (202100881) Case 202100881 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling. 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 16 Jun 2022 Reasonable Redress Anchor Hanover Group (202004280) Case 202004280 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident. 15 Jun 2022 No Maladministration Thirteen Housing Group Limited (202121575) Case 202121575 · Financial The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of … 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system. 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness … 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 26 May 2022 Maladministration Longhurst Group Limited (202116735) Case 202116735 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof. 26 May 2022 Partial Maladministration Onward Group Limited (202113638) Case 202113638 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of … 26 May 2022 Mediation The Riverside Group Limited (202120187) Case 202120187 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check appointment. 24 May 2022 Partial Maladministration The Riverside Group Limited (202007006) Case 202007006 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 23 May 2022 No Maladministration Thirteen Housing Group Limited (202116721) Case 202116721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom. 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 19 May 2022 Partial Maladministration Home Group Limited (202113815) Case 202113815 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing … 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Partial Maladministration Home Group Limited (202111155) Case 202111155 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on … 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 11 May 2022 Reasonable Redress Bernicia Group (202115061) Case 202115061 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 6 May 2022 Partial Maladministration Westward Housing Group Limited (202117711) Case 202117711 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling. 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden … 4 May 2022 Partial Maladministration Acis Group Limited (202108528) Case 202108528 · Estate Management The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge … 3 May 2022 Maladministration The Riverside Group Limited (202118184) Case 202118184 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 29 Apr 2022 Partial Maladministration Platform Housing Group Limited (202100964) Case 202100964 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system. 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 27 Apr 2022 No Maladministration Livv Housing Group (202105994) Case 202105994 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting … 26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated …