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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints. 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 8 Apr 2022 Maladministration Longhurst Group Limited (202108482) Case 202108482 · Information and data management The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Outside Jurisdiction Anchor Hanover Group (202122869) Case 202122869 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak. 31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the … 31 Mar 2022 No Maladministration Gentoo Group Limited (202112841) Case 202112841 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in … 31 Mar 2022 Partial Maladministration Walsall Housing Group Limited (202008533) Case 202008533 · Managing Relations This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s … 30 Mar 2022 Maladministration Places for People Group Limited (202107651) Case 202107651 · Managing Relations The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint … 30 Mar 2022 Outside Jurisdiction The Riverside Group Limited (202106360) Case 202106360 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charge increases. 29 Mar 2022 Maladministration One Housing Group Limited (202014714) Case 202014714 · Financial The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006100) Case 202006100 · Managing Relations The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202011687) Case 202011687 · Estate Management The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised … 25 Mar 2022 No Maladministration One Housing Group Limited (202102208) Case 202102208 · Financial REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Mar 2022 Reasonable Redress Home Group Limited (202109994) Case 202109994 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs … 23 Mar 2022 Maladministration Anchor Hanover Group (202114698) Case 202114698 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft … 23 Mar 2022 Partial Maladministration Longhurst Group Limited (202008739) Case 202008739 · Health and Safety (inc. building safety) The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check … 23 Mar 2022 Maladministration Longhurst Group Limited (202105677) Case 202105677 · Managing Relations The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding … 23 Mar 2022 Maladministration Longhurst Group Limited (202112155) Case 202112155 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to … 22 Mar 2022 Partial Maladministration One Housing Group Limited (202105381) Case 202105381 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 28 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202012131) Case 202012131 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom … 28 Feb 2022 No Maladministration Platform Housing Group Limited (202114386) Case 202114386 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen. 25 Feb 2022 No Maladministration Aster Group Limited (202108508) Case 202108508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home. 25 Feb 2022 Partial Maladministration Gentoo Group Limited (202101116) Case 202101116 · Financial The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price … 24 Feb 2022 Partial Maladministration Anchor Hanover Group (202002338) Case 202002338 · Managing Relations The complaint is about: The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling … 24 Feb 2022 Maladministration Home Group Limited (202100663) Case 202100663 · ASB/Abuse/Nuisance The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident. 24 Feb 2022 Partial Maladministration Southern Housing Group Limited (202118131) Case 202118131 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 18 Feb 2022 No Maladministration A2Dominion Housing Group Limited (202106070) Case 202106070 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 11 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202004192) Case 202004192 · Estate Management The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining …